0
NPS
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RPX Corporation
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About RPX Corporation's Brand
RPX Corporation provides patent risk, defensive buying, acquisition syndication, patent intelligence, insurance and advisory services.
Brand at a Glance
55%
Customer Loyalty
3.7/5
Product Quality
4/5
Pricing
3.7/5
Customer Service
RPX Corporation NPS
RPX Corporation's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether RPX Corporation's customers would recommend using the product based on a scale of -100 to 100.
RPX Corporation Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
RPX Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
Jul 2021 -33 | Jul 2021 | -33 |
Aug 2021 0 | Aug 2021 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RPX Corporation Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of RPX Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
RPX Corporation Product Quality
3.7/5
RPX Corporation has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock RPX Corporation's overall Product Quality score rated by its users and customers.
RPX Corporation Product Information
RPX Corporation’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.rpxcorp.com
- Company Size
- 51-200 Employees
Industry
Professional Services
RPX Corporation Pricing
RPX Corporation ROI & Value For Money
4/5
RPX Corporation has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock RPX Corporation's overall ROI score rated by its users and customers.
RPX Corporation Customer Satisfaction (CSAT)
RPX Corporation Customer Satisfaction (CSAT) Score
50 / 100
RPX Corporation has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
RPX Corporation Customer Service
3.7/5
RPX Corporation has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock RPX Corporation's overall Customer Service score rated by its users and customers.
About RPX Corporation's Customer Service
Address
One Market Plaza, Steuart Tower, Suite 1100, San Francisco, CA 94105
Website
http://www.rpxcorp.com
Phone Number
4158523038
RPX Corporation as an Employer
3.0/5
RPX Corporation has a 3.0/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
RPX Corporation scored a 0 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of RPX Corporation would recommend the brand to a friend. ENPS measures how likely RPX Corporation employees would recommend working at RPX Corporation to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
