100
NPS
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RS2 Software
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About RS2 Software's Brand
Developer of software for financial transaction processing services. The company sells its products under the brand name BankWORKS.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
4/5
Pricing
4.5/5
Customer Service
RS2 Software NPS
RS2 Software's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether RS2 Software's customers would recommend using the product based on a scale of -100 to 100.
RS2 Software Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
RS2 Software NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RS2 Software Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of RS2 Software users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
RS2 Software Product Quality
2.5/5
RS2 Software has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock RS2 Software's overall Product Quality score rated by its users and customers.
RS2 Software Product Information
RS2 Software’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- www.rs2.com
- Company Size
- 51-200 Employees
RS2 Software Pricing
RS2 Software ROI & Value For Money
4/5
RS2 Software has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock RS2 Software's overall ROI score rated by its users and customers.
RS2 Software Customer Satisfaction (CSAT)
RS2 Software Customer Satisfaction (CSAT) Score
100 / 100
RS2 Software has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
RS2 Software Customer Service
4.5/5
RS2 Software has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock RS2 Software's overall Customer Service score rated by its users and customers.
About RS2 Software's Customer Service
Address
RS2 Buildings, Mosta, 1859 Malta
Website
www.rs2.com
Consumer vs. Employees
RS2 Software scored a 100 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of RS2 Software would recommend the brand to a friend. ENPS measures how likely RS2 Software employees would recommend working at RS2 Software to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
