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NPS
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RSM US LLP
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About RSM US LLP's Brand
Brand at a Glance
67%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
RSM US LLP CMO
Andy Bosman
Andy Bosman serves as the Principal, Chief Marketing Officer of RSM US LLP. Andy started at RSM US LLP in December of 2013. Andy currently resides in the Greater Chicago Area.
RSM US LLP NPS
RSM US LLP's Net Promoter Score (NPS) is a 0 with 42% Promoters, 16% Passives, and 42% Detractors. Net Promoter Score tracks whether RSM US LLP's customers would recommend using the product based on a scale of -100 to 100.
RSM US LLP Overall NPS
| 42% | Promoters |
|---|---|
| 16% | Passives |
| 42% | Detractors |
RSM US LLP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 12 | Aug 2023 | 12 |
Sep 2023 12 | Sep 2023 | 12 |
Oct 2023 9 | Oct 2023 | 9 |
Mar 2024 6 | Mar 2024 | 6 |
Apr 2024 4 | Apr 2024 | 4 |
May 2024 7 | May 2024 | 7 |
Jun 2024 4 | Jun 2024 | 4 |
Jul 2024 4 | Jul 2024 | 4 |
Oct 2024 1 | Oct 2024 | 1 |
Nov 2024 3 | Nov 2024 | 3 |
Dec 2024 1 | Dec 2024 | 1 |
Feb 2025 -1 | Feb 2025 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RSM US LLP NPS by Gender
Male customers rated RSM US LLP's NPS 14 points higher than Female customers.
Male
14
RSM US LLP's NPS was rated 14 by Male customers on Comparably.
57%
Promoters
0%
Passives
43%
Detractors
Female
0
RSM US LLP's NPS was rated by Female customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
RSM US LLP NPS by Ethnicity
RSM US LLP's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 50 | Caucasian | 50 |
Asian or Pacific Islander -34 | Asian or Pacific Islander | -34 |
RSM US LLP NPS by Age
RSM US LLP's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
RSM US LLP NPS by Usage
RSM US LLP's NPS was rated the highest by customers who have used RSM US LLP's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 17 | Less than 1 Year | 17 |
1 to 2 Years 67 | 1 to 2 Years | 67 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
Over 10 Years -34 | Over 10 Years | -34 |
RSM US LLP Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of RSM US LLP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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RSM US LLP Customer Loyalty Score by Gender
Female customers rated RSM US LLP's Customer Loyalty score 8% higher than Male customers.
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Male
74%
Yes
Female
82%
Yes
RSM US LLP Customer Loyalty Score by Ethnicity
RSM US LLP's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of RSM US LLP.
78
out of 100
Caucasian
70
out of 100
Asian or Pacific Islander
RSM US LLP Customer Loyalty Score by Age
RSM US LLP's Customer Loyalty score was rated 70% by customers ages 26-30 and customers ages 51-55 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 70% | 26-30 | 70% |
36-40 70% | 36-40 | 70% |
51-55 70% | 51-55 | 70% |
RSM US LLP Customer Loyalty Score by Usage
RSM US LLP's Customer Loyalty score was rated the highest by customers who have used RSM US LLP's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
RSM US LLP Customer Loyalty Score by Industry
RSM US LLP's Customer Loyalty score was rated 70% by Accounting industry customers.
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RSM US LLP Product Quality
4/5
RSM US LLP has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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RSM US LLP Product Information
RSM US LLP’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated RSM US LLP's product the highest.
- Website
- http://rsmus.com/
- Company Size
- 10,000+ Employees
Industry
Tech
FinTech
Quick Insights into RSM US LLP Product Quality
RSM US LLP's Product Quality score was rated highest by customers who have used RSM US LLP's products/services for 1 to 2 Years, and rated lowest by Asian or Pacific Islander customers.
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Ranked RSM US LLP Product Quality the Highest
Ranked RSM US LLP Product Quality the Lowest
RSM US LLP Product Quality Score by Gender
Female customers rated RSM US LLP's Product Quality score 0.1 stars higher than Male customers.
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Male
3.8/5
Female
3.9/5
RSM US LLP Product Quality Score by Ethnicity
RSM US LLP's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of RSM US LLP.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
RSM US LLP Product Quality Score by Age
RSM US LLP's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of RSM US LLP.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.5 | 26-30 | 3.5 |
36-40 3.5 | 36-40 | 3.5 |
51-55 4.1 | 51-55 | 4.1 |
RSM US LLP Product Quality Score by Usage
RSM US LLP's Product Quality score was rated the highest by customers who have used RSM US LLP's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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RSM US LLP Product Quality Score by Industry
RSM US LLP's Product Quality score was rated 4.3 stars by Accounting industry customers.
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RSM US LLP Pricing
RSM US LLP ROI & Value For Money
3.8/5
RSM US LLP has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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RSM US LLP Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into RSM US LLP ROI
RSM US LLP's ROI score was rated highest by customers who have used RSM US LLP's products/services for 1 to 2 Years, and rated lowest by customers ages 36-40.
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Ranked RSM US LLP ROI the Highest
Ranked RSM US LLP ROI the Lowest
RSM US LLP ROI Score by Gender
Female customers rated RSM US LLP's ROI score 0.3 stars higher than Male customers.
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Male
3.5/5
Female
3.8/5
RSM US LLP ROI Score by Ethnicity
RSM US LLP's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of RSM US LLP.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
RSM US LLP ROI Score by Age
RSM US LLP's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of RSM US LLP.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.3 | 26-30 | 3.3 |
36-40 2.8 | 36-40 | 2.8 |
51-55 3.8 | 51-55 | 3.8 |
RSM US LLP ROI Score by Usage
RSM US LLP's ROI score was rated the highest by customers who have used RSM US LLP's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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RSM US LLP ROI Score by Industry
RSM US LLP's ROI score was rated 3.6 stars by Accounting industry customers.
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RSM US LLP Customer Satisfaction (CSAT)
RSM US LLP Customer Satisfaction (CSAT) Score
70 / 100
RSM US LLP has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
41%
Satisfied
29%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
6%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into RSM US LLP Customer Satisfaction
RSM US LLP's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked RSM US LLP Customer Satisfaction the Highest
Ranked RSM US LLP Customer Satisfaction the Lowest
RSM US LLP Customer Satisfaction Score by Gender
Female customers rated RSM US LLP's Customer Satisfaction score 15 points higher than Male customers.
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60 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 20% | |
Very Dissatisfied | 0% |
75 / 100
FemaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
RSM US LLP Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
RSM US LLP's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
RSM US LLP's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of RSM US LLP.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
RSM US LLP Customer Satisfaction Score by Age
RSM US LLP's Customer Satisfaction score was rated 67 points by customers ages 26-30 and customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of RSM US LLP.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 67% | |||||||||||||||
| 36-40 | 67% | |||||||||||||||
| 51-55 | 67% |
RSM US LLP Customer Satisfaction Score by Usage
RSM US LLP's Customer Satisfaction score was rated 50 points by customers who have used RSM US LLP's products/services for Less than 1 Year.
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RSM US LLP Customer Service
3.9/5
RSM US LLP has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About RSM US LLP's Customer Service
Address
1 South Wacker Drive, 60606
Website
http://rsmus.com/
Phone Number
312-384-6000
RSM US LLP's Social Links
Quick Insights into RSM US LLP Customer Service
RSM US LLP's Customer Service score was rated highest by customers who have used RSM US LLP's products/services for 1 to 2 Years, and rated lowest by customers ages 36-40.
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Ranked RSM US LLP Customer Service the Highest
Ranked RSM US LLP Customer Service the Lowest
RSM US LLP Customer Service Score by Gender
RSM US LLP's Customer Service score was rated 3.8 by both Female and Male customers on Comparably.
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Male
3.8/5
Female
3.8/5
RSM US LLP Customer Service Score by Ethnicity
RSM US LLP's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of RSM US LLP.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
RSM US LLP Customer Service Score by Age
RSM US LLP's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of RSM US LLP.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4 | 26-30 | 4 |
36-40 3 | 36-40 | 3 |
51-55 3.8 | 51-55 | 3.8 |
RSM US LLP Customer Service Score by Usage
RSM US LLP's Customer Service score was rated the highest by customers who have used RSM US LLP's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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RSM US LLP Customer Service Score by Industry
RSM US LLP's Customer Service score was rated 3.8 stars by Accounting industry customers.
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RSM US LLP as an Employer
4.3/5
RSM US LLP has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
RSM US LLP scored a 0 for Net Promoter Score and a 21 for Employee Net Promoter Score. NPS gauges how likely a customer of RSM US LLP would recommend the brand to a friend. ENPS measures how likely RSM US LLP employees would recommend working at RSM US LLP to a friend.
Net Promoter Score
0
NPS Score
| 42% | Promoters |
|---|---|
| 16% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
21
eNPS Score
| 49% | Promoters |
|---|---|
| 23% | Passive |
| 28% | Detractors |
