75
NPS
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Brand Page
RSP Nutrition
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About RSP Nutrition's Brand
RSP aims to provide innovative premium nutritional supplements that inspire customers to live healthier more active lifestyles and achieve their fitness goals.
Brand at a Glance
100%
Customer Loyalty
3.8/5
Product Quality
3.5/5
Pricing
4.7/5
Customer Service
RSP Nutrition NPS
RSP Nutrition's Net Promoter Score (NPS) is a 75 with 75% Promoters, 25% Passives, and 0% Detractors. Net Promoter Score tracks whether RSP Nutrition's customers would recommend using the product based on a scale of -100 to 100.
RSP Nutrition Overall NPS
| 75% | Promoters |
|---|---|
| 25% | Passives |
| 0% | Detractors |
RSP Nutrition NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 100 | Mar 2020 | 100 |
Nov 2020 100 | Nov 2020 | 100 |
Jan 2021 66 | Jan 2021 | 66 |
Nov 2021 75 | Nov 2021 | 75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RSP Nutrition Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of RSP Nutrition users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
RSP Nutrition Product Quality
3.8/5
RSP Nutrition has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock RSP Nutrition's overall Product Quality score rated by its users and customers.
RSP Nutrition Product Information
RSP Nutrition’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.rspnutrition.com
- Company Size
- 11-50 Employees
Industry
Consumer Goods
RSP Nutrition Pricing
RSP Nutrition ROI & Value For Money
3.5/5
RSP Nutrition has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock RSP Nutrition's overall ROI score rated by its users and customers.
RSP Nutrition Customer Satisfaction (CSAT)
RSP Nutrition Customer Satisfaction (CSAT) Score
100 / 100
RSP Nutrition has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
RSP Nutrition Customer Service
4.7/5
RSP Nutrition has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock RSP Nutrition's overall Customer Service score rated by its users and customers.
About RSP Nutrition's Customer Service
Address
3381 NW 168th St., Miami, FL 33056
Website
http://www.rspnutrition.com
Phone Number
+1-877-814-2544
RSP Nutrition's Social Links
RSP Nutrition as an Employer
4.6/5
RSP Nutrition has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
RSP Nutrition scored a 75 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of RSP Nutrition would recommend the brand to a friend. ENPS measures how likely RSP Nutrition employees would recommend working at RSP Nutrition to a friend.
Net Promoter Score
75
NPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
