0
NPS
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Brand Page
Ørsted
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About Ørsted's Brand
Brand at a Glance
65%
Customer Loyalty
3.3/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Ørsted NPS
Ørsted's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether Ørsted's customers would recommend using the product based on a scale of -100 to 100.
Ørsted Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
Ørsted NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -100 | Aug 2023 | -100 |
Nov 2023 0 | Nov 2023 | 0 |
Dec 2023 -33 | Dec 2023 | -33 |
Jan 2024 0 | Jan 2024 | 0 |
Mar 2024 0 | Mar 2024 | 0 |
Apr 2024 15 | Apr 2024 | 15 |
Sep 2024 13 | Sep 2024 | 13 |
Feb 2025 11 | Feb 2025 | 11 |
Mar 2025 0 | Mar 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ørsted Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Ørsted users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ørsted Product Quality
3.3/5
Ørsted has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Ørsted Product Information
Ørsted’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.orsted.com
- Company Size
- 5,001-10,000 Employees
Ørsted Pricing
Ørsted ROI & Value For Money
3.8/5
Ørsted has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Ørsted Customer Satisfaction (CSAT)
Ørsted Customer Satisfaction (CSAT) Score
40 / 100
Ørsted has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
40%
Neither Satisfied nor Dissatisfied
60%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ørsted Customer Service
3.8/5
Ørsted has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Ørsted's Customer Service
Address
Denmark
Website
http://www.orsted.com
Ørsted as an Employer
Consumer vs. Employees
Ørsted scored a 0 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of Ørsted would recommend the brand to a friend. ENPS measures how likely Ørsted employees would recommend working at Ørsted to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 45% | Promoters |
|---|---|
| 19% | Passive |
| 36% | Detractors |
