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NPS
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Brand Page
RTB House
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About RTB House's Brand
Brand at a Glance
73%
Customer Loyalty
3.2/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
RTB House NPS
RTB House's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether RTB House's customers would recommend using the product based on a scale of -100 to 100.
RTB House Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
RTB House NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Oct 2023 100 | Oct 2023 | 100 |
Jan 2025 33 | Jan 2025 | 33 |
Feb 2025 0 | Feb 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RTB House NPS by Gender
RTB House's NPS was rated 34 by Male customers on Comparably.
Male
34
RTB House's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
RTB House's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
RTB House Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of RTB House users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
RTB House Customer Loyalty Score by Gender
RTB House's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
RTB House Product Quality
3.2/5
RTB House has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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RTB House Product Information
RTB House’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.rtbhouse.com
- Company Size
- 201-500 Employees
Quick Insights into RTB House Product Quality
RTB House's Product Quality score was rated highest by Male customers.
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Ranked RTB House Product Quality the Highest
RTB House Product Quality Score by Gender
RTB House's Product Quality score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
RTB House Pricing
RTB House ROI & Value For Money
3.6/5
RTB House has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into RTB House ROI
RTB House's ROI score was rated highest by Male customers.
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Ranked RTB House ROI the Highest
RTB House ROI Score by Gender
RTB House's ROI score was rated 5 by Male customers on Comparably.
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Male
5/5
Female
N/A
RTB House Customer Satisfaction (CSAT)
RTB House Customer Satisfaction (CSAT) Score
75 / 100
RTB House has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into RTB House Customer Satisfaction
RTB House's Customer Satisfaction score was rated highest by Male customers.
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Ranked RTB House Customer Satisfaction the Highest
RTB House Customer Satisfaction Score by Gender
RTB House's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of RTB House.
100 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
RTB House Customer Service
3.6/5
RTB House has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About RTB House's Customer Service
Address
Poland
Website
http://www.rtbhouse.com
Quick Insights into RTB House Customer Service
RTB House's Customer Service score was rated highest by Male customers.
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Ranked RTB House Customer Service the Highest
RTB House Customer Service Score by Gender
RTB House's Customer Service score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of RTB House.
Male
5/5
Female
N/A
RTB House as an Employer
4.7/5
RTB House has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
RTB House scored a 0 for Net Promoter Score and a 88 for Employee Net Promoter Score. NPS gauges how likely a customer of RTB House would recommend the brand to a friend. ENPS measures how likely RTB House employees would recommend working at RTB House to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
88
eNPS Score
| 90% | Promoters |
|---|---|
| 8% | Passive |
| 2% | Detractors |
