-66
NPS
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Brand Page
RTS
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About RTS' Brand
Recycle Track Systems is innovating waste and recycling management through the use of real time technologies and data analytics.
Brand at a Glance
83%
Customer Loyalty
2.6/5
Product Quality
2.6/5
Pricing
2.5/5
Customer Service
RTS NPS
RTS's Net Promoter Score (NPS) is a -66 with 17% Promoters, 0% Passives, and 83% Detractors. Net Promoter Score tracks whether RTS's customers would recommend using the product based on a scale of -100 to 100.
RTS Overall NPS
| 17% | Promoters |
|---|---|
| 0% | Passives |
| 83% | Detractors |
RTS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
May 2022 -100 | May 2022 | -100 |
Jun 2022 -50 | Jun 2022 | -50 |
Mar 2023 -60 | Mar 2023 | -60 |
Feb 2024 -67 | Feb 2024 | -67 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RTS Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of RTS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
RTS Product Quality
2.6/5
RTS has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock RTS' overall Product Quality score rated by its users and customers.
RTS Product Information
RTS’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- https://www.rts.com/
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Energy
Government & Legal
RTS Pricing
RTS ROI & Value For Money
2.6/5
RTS has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock RTS' overall ROI score rated by its users and customers.
RTS Customer Satisfaction (CSAT)
RTS Customer Satisfaction (CSAT) Score
40 / 100
RTS has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
RTS Customer Service
2.5/5
RTS has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock RTS' overall Customer Service score rated by its users and customers.
About RTS's Customer Service
Address
120 East 23rd, New York City, NY 10010
Website
https://www.rts.com/
Phone Number
+1 (844) 787-2855
RTS as an Employer
Consumer vs. Employees
RTS scored a -66 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of RTS would recommend the brand to a friend. ENPS measures how likely RTS employees would recommend working at RTS to a friend.
Net Promoter Score
-66
NPS Score
| 17% | Promoters |
|---|---|
| 0% | Passive |
| 83% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 38% | Promoters |
|---|---|
| 8% | Passive |
| 54% | Detractors |
