100
NPS
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Brand Page
RTS Labs
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About RTS Labs' Brand
RTS Labs helps client companies brainstorm, design, and meet their technology and data analytic goals.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
RTS Labs NPS
RTS Labs's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether RTS Labs's customers would recommend using the product based on a scale of -100 to 100.
RTS Labs Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
RTS Labs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RTS Labs Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of RTS Labs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
RTS Labs Product Quality
5/5
RTS Labs has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock RTS Labs' overall Product Quality score rated by its users and customers.
RTS Labs Product Information
RTS Labs’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://rtslabs.com
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
RTS Labs Pricing
RTS Labs ROI & Value For Money
5/5
RTS Labs has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock RTS Labs' overall ROI score rated by its users and customers.
RTS Labs Customer Satisfaction (CSAT)
RTS Labs Customer Satisfaction (CSAT) Score
100 / 100
RTS Labs has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
RTS Labs Customer Service
5/5
RTS Labs has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock RTS Labs' overall Customer Service score rated by its users and customers.
About RTS Labs's Customer Service
Address
4951 Lake Brook Dr, Suite 225, Suite 225, Glen Allen, VA 23060
Website
http://rtslabs.com
Phone Number
8045775522x410
RTS Labs as an Employer
4.1/5
RTS Labs has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
RTS Labs scored a 100 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of RTS Labs would recommend the brand to a friend. ENPS measures how likely RTS Labs employees would recommend working at RTS Labs to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
