0
NPS
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Brand Page
Rubicon
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About Rubicon's Brand
An operationally focused buyout firm that invests in lower middle-market enterprise software and technology enabled services companies.
Brand at a Glance
60%
Customer Loyalty
3.2/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
Rubicon NPS
Rubicon's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Rubicon's customers would recommend using the product based on a scale of -100 to 100.
Rubicon Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Rubicon NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
Jul 2022 -100 | Jul 2022 | -100 |
Aug 2022 -33 | Aug 2022 | -33 |
Apr 2023 0 | Apr 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rubicon Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Rubicon users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Rubicon Product Quality
3.2/5
Rubicon has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Rubicon's overall Product Quality score rated by its users and customers.
Rubicon Product Information
Rubicon’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.rubicontp.com/
Industry
Tech
Rubicon Pricing
Rubicon ROI & Value For Money
3.3/5
Rubicon has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Rubicon Customer Satisfaction (CSAT)
Rubicon Customer Satisfaction (CSAT) Score
75 / 100
Rubicon has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Rubicon Customer Service
3.3/5
Rubicon has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Rubicon's Customer Service
Address
200 Middlefield Road, Suite 102, Menlo Park, CA United States of America
Website
http://www.rubicontp.com/
Rubicon as an Employer
3.8/5
Rubicon has a 3.8/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Rubicon scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Rubicon would recommend the brand to a friend. ENPS measures how likely Rubicon employees would recommend working at Rubicon to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
