100
NPS
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Brand Page
Rubis
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About Rubis' Brand
Provider of storage and distribution services of petroleum products. The company's storage and distribution services provide bulk storage of liquid industrial products, including petroleum, chemicals, fertilizers and foodstuffs for third parties and logistics and distribution of petroleum products, notably liquefied petroleum gas.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.2/5
Pricing
4/5
Customer Service
Rubis NPS
Rubis's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Rubis's customers would recommend using the product based on a scale of -100 to 100.
Rubis Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Rubis NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
Nov 2024 100 | Nov 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rubis Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Rubis users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Rubis Product Quality
5/5
Rubis has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Rubis' overall Product Quality score rated by its users and customers.
Rubis Product Information
Rubis’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.rubis.fr
- Company Size
- 1,001-5,000 Employees
Rubis Pricing
Rubis ROI & Value For Money
4.2/5
Rubis has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Rubis Customer Satisfaction (CSAT)
Rubis Customer Satisfaction (CSAT) Score
100 / 100
Rubis has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Rubis Customer Service
4/5
Rubis has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Rubis's Customer Service
Address
, Paris, 75116
Website
www.rubis.fr
Phone Number
7
Consumer vs. Employees
Rubis scored a 100 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Rubis would recommend the brand to a friend. ENPS measures how likely Rubis employees would recommend working at Rubis to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
