-66
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Ruby
Marketing or Exec? Claim Your Free Account
About Ruby's Brand
At Ruby, we provide small businesses with the services, products, and analytics they need to manage customer interactions and deliver exceptional experiences in the digital world.
Brand at a Glance
69%
Customer Loyalty
2.5/5
Product Quality
2.7/5
Pricing
2.4/5
Customer Service
Ruby NPS
Ruby's Net Promoter Score (NPS) is a -66 with 17% Promoters, 0% Passives, and 83% Detractors. Net Promoter Score tracks whether Ruby's customers would recommend using the product based on a scale of -100 to 100.
Ruby Overall NPS
| 17% | Promoters |
|---|---|
| 0% | Passives |
| 83% | Detractors |
Ruby NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 100 | Nov 2022 | 100 |
May 2023 0 | May 2023 | 0 |
Sep 2023 -33 | Sep 2023 | -33 |
Oct 2023 -50 | Oct 2023 | -50 |
Feb 2025 -67 | Feb 2025 | -67 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ruby NPS by Gender
Ruby's NPS was rated -100 by Male customers on Comparably.
Male
-100
Ruby's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
Ruby's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Ruby NPS by Ethnicity
Ruby's NPS was rated -100 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other -100 | Other | -100 |
Ruby Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Ruby users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ruby Customer Loyalty Score by Gender
Ruby's Customer Loyalty score was rated 78 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Ruby.
Male
78%
Yes
Female
N/A
Yes
Ruby Customer Loyalty Score by Ethnicity
Ruby's Customer Loyalty score was rated 70% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Ruby.
70
out of 100
Other
Ruby Product Quality
2.5/5
Ruby has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ruby's overall Product Quality score rated by its users and customers.
Ruby Product Information
Ruby’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- https://www.ruby.com
- Company Size
- 501-1,000 Employees
Industry
Telecommunications
Quick Insights into Ruby Product Quality
Ruby's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Ruby's Product Quality.
Ranked Ruby Product Quality the Highest
Ruby Product Quality Score by Gender
Ruby's Product Quality score was rated 1.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Ruby.
Male
1.7/5
Female
N/A
Ruby Product Quality Score by Ethnicity
Ruby's Product Quality score was rated 1.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Ruby.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 1.5 | Other | 1.5 |
Ruby Pricing
Ruby ROI & Value For Money
2.7/5
Ruby has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Ruby's overall ROI score rated by its users and customers.
Quick Insights into Ruby ROI
Ruby's ROI score was rated highest by Other customers.
Sign Up to unlock insights into how customers have ranked Ruby's ROI score.
Ranked Ruby ROI the Highest
Ruby ROI Score by Gender
Ruby's ROI score was rated 1.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Ruby.
Male
1.9/5
Female
N/A
Ruby ROI Score by Ethnicity
Ruby's ROI score was rated 2 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Ruby.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 2 | Other | 2 |
Ruby Customer Satisfaction (CSAT)
Ruby Customer Satisfaction (CSAT) Score
17 / 100
Ruby has an overall Customer Satisfaction score of 17 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Ruby Customer Satisfaction
Ruby's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Ruby's Customer Satisfaction.
Ranked Ruby Customer Satisfaction the Highest
Ruby Customer Satisfaction Score by Gender
Ruby's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Ruby.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 50% | |
Very Dissatisfied | 50% |
Ruby Customer Satisfaction Score by Ethnicity
CSAT according to Other
Ruby's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Ruby.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
Ruby Customer Service
2.4/5
Ruby has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Ruby's overall Customer Service score rated by its users and customers.
About Ruby's Customer Service
Address
805 SW Broadway #900, Portland, OR 97205
Website
https://www.ruby.com
Phone Number
8666117829
Ruby's Social Links
Quick Insights into Ruby Customer Service
Ruby's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Ruby's Customer Service score.
Ranked Ruby Customer Service the Highest
Ruby Customer Service Score by Gender
Ruby's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Ruby.
Male
1.5/5
Female
N/A
Ruby Customer Service Score by Ethnicity
Ruby's Customer Service score was rated 1.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Ruby.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 1.5 | Other | 1.5 |
Ruby as an Employer
3.9/5
Ruby has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Ruby scored a -66 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Ruby would recommend the brand to a friend. ENPS measures how likely Ruby employees would recommend working at Ruby to a friend.
Net Promoter Score
-66
NPS Score
| 17% | Promoters |
|---|---|
| 0% | Passive |
| 83% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 44% | Promoters |
|---|---|
| 34% | Passive |
| 22% | Detractors |
