-13
NPS
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Rue Gilt Groupe
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About Rue Gilt Groupe's Brand
Brand at a Glance
79%
Customer Loyalty
4/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Rue Gilt Groupe NPS
Rue Gilt Groupe's Net Promoter Score (NPS) is a -13 with 37% Promoters, 13% Passives, and 50% Detractors. Net Promoter Score tracks whether Rue Gilt Groupe's customers would recommend using the product based on a scale of -100 to 100.
Rue Gilt Groupe Overall NPS
| 37% | Promoters |
|---|---|
| 13% | Passives |
| 50% | Detractors |
Rue Gilt Groupe NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Feb 2022 100 | Feb 2022 | 100 |
Mar 2022 33 | Mar 2022 | 33 |
Jun 2022 0 | Jun 2022 | 0 |
Aug 2022 20 | Aug 2022 | 20 |
Jan 2023 0 | Jan 2023 | 0 |
Aug 2023 -15 | Aug 2023 | -15 |
Jun 2025 -13 | Jun 2025 | -13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rue Gilt Groupe Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Rue Gilt Groupe users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Rue Gilt Groupe Product Quality
4/5
Rue Gilt Groupe has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Rue Gilt Groupe Product Information
Rue Gilt Groupe’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Rue Gilt Groupe Pricing
Rue Gilt Groupe ROI & Value For Money
3.6/5
Rue Gilt Groupe has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Rue Gilt Groupe Customer Satisfaction (CSAT)
Rue Gilt Groupe Customer Satisfaction (CSAT) Score
62 / 100
Rue Gilt Groupe has an overall Customer Satisfaction score of 62 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
12%
Neither Satisfied nor Dissatisfied
38%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Rue Gilt Groupe Customer Service
3.6/5
Rue Gilt Groupe has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Rue Gilt Groupe's Customer Service
Address
Boston, MA
Website
https://www.ruegiltgroupe.com
Rue Gilt Groupe as an Employer
Consumer vs. Employees
Rue Gilt Groupe scored a -13 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of Rue Gilt Groupe would recommend the brand to a friend. ENPS measures how likely Rue Gilt Groupe employees would recommend working at Rue Gilt Groupe to a friend.
Net Promoter Score
-13
NPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 31% | Promoters |
|---|---|
| 23% | Passive |
| 46% | Detractors |
