-25
NPS
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Runway
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About Runway's Brand
We are building AI to simulate the world through merging art and science. We believe that world models are at the frontier of progress in artificial intelligence. Language models alone won't solve the world’s hardest problems – robotics, disease, scientific discovery. Real progress requires models that experience the world and learn from their mistakes, the same way that humans do. And this kind of trial and error can be massively accelerated when done in simulation, rather than in the real world. World models offer the most clear path to general-purpose simulation. Our team consists of creative, open minded, caring and ambitious people who are determined to change the world. We aspire to continuously build impossible things and our ability to do so relies on building an incredible team. If you are driven to do the same, we'd love to hear from you.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Runway NPS
Runway's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether Runway's customers would recommend using the product based on a scale of -100 to 100.
Runway Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
Runway NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2025 100 | May 2025 | 100 |
Dec 2025 0 | Dec 2025 | 0 |
Apr 2026 -33 | Apr 2026 | -33 |
Jun 2026 -25 | Jun 2026 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Runway Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Runway users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Runway Product Quality
5/5
Runway has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Runway's overall Product Quality score rated by its users and customers.
Runway Product Information
Runway’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://runwayml.com/
- Company Size
- 51-200 Employees
Industry
Tech
Content
Media
SaaS
Runway Pricing
Runway ROI & Value For Money
5/5
Runway has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Runway's overall ROI score rated by its users and customers.
Runway Customer Satisfaction (CSAT)
Runway Customer Satisfaction (CSAT) Score
100 / 100
Runway has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Runway Customer Service
5/5
Runway has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Runway's overall Customer Service score rated by its users and customers.
About Runway's Customer Service
Address
Flatiron District, New York City, NY 10011
Website
https://runwayml.com/
Runway's Social Links
Runway as an Employer
4.7/5
Runway has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Runway scored a -25 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Runway would recommend the brand to a friend. ENPS measures how likely Runway employees would recommend working at Runway to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
