-78
NPS
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Russell Cellular
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About Russell Cellular's Brand
Russell Cellular operates as a retailer in wireless communication services.
Brand at a Glance
54%
Customer Loyalty
1.6/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Russell Cellular NPS
Russell Cellular's Net Promoter Score (NPS) is a -78 with 11% Promoters, 0% Passives, and 89% Detractors. Net Promoter Score tracks whether Russell Cellular's customers would recommend using the product based on a scale of -100 to 100.
Russell Cellular Overall NPS
| 11% | Promoters |
|---|---|
| 0% | Passives |
| 89% | Detractors |
Russell Cellular NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -33 | Jan 2022 | -33 |
Mar 2022 -67 | Mar 2022 | -67 |
May 2022 -43 | May 2022 | -43 |
Jun 2022 -55 | Jun 2022 | -55 |
Jul 2022 -60 | Jul 2022 | -60 |
Aug 2022 -63 | Aug 2022 | -63 |
Sep 2022 -67 | Sep 2022 | -67 |
Nov 2022 -69 | Nov 2022 | -69 |
Feb 2023 -73 | Feb 2023 | -73 |
May 2023 -75 | May 2023 | -75 |
Jun 2024 -77 | Jun 2024 | -77 |
Jul 2024 -77 | Jul 2024 | -77 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Russell Cellular NPS by Gender
Russell Cellular's NPS was rated -100 by both Female and Male customers on Comparably.
Male
-100
Russell Cellular's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-100
Russell Cellular's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Russell Cellular NPS by Ethnicity
Russell Cellular's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Russell Cellular NPS by Age
Russell Cellular's NPS was rated -100 points by customers ages 66+ on Comparably.
Russell Cellular NPS by Usage
Russell Cellular's NPS was rated -100 points by customers who have used Russell Cellular's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Russell Cellular Customer Reviews
Out of the 3 Russell Cellular customer reviews 0 were positive and 3 were constructive. Russell Cellular customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Russell Cellular Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Russell Cellular users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Russell Cellular Customer Loyalty Score by Gender
Female customers rated Russell Cellular's Customer Loyalty score 38% higher than Male customers.
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Male
28%
Yes
Female
66%
Yes
Russell Cellular Customer Loyalty Score by Ethnicity
Russell Cellular's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Russell Cellular.
55
out of 100
Caucasian
Russell Cellular Customer Loyalty Score by Age
Russell Cellular's Customer Loyalty score was rated 70% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Russell Cellular.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 70% | 66+ | 70% |
Russell Cellular Customer Loyalty Score by Usage
Russell Cellular's Customer Loyalty score was rated the highest by customers who have used Russell Cellular's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Russell Cellular Product Quality
1.6/5
Russell Cellular has an overall Product Quality score of 1.6 out of 5 stars rated by its users and customers.
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Russell Cellular Product Information
Russell Cellular’s product quality score is a 1.6 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Telecommunications
Tech
Quick Insights into Russell Cellular Product Quality
Russell Cellular's Product Quality score was rated highest by customers who have used Russell Cellular's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked Russell Cellular Product Quality the Highest
Ranked Russell Cellular Product Quality the Lowest
Russell Cellular Product Quality Score by Gender
Russell Cellular's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Russell Cellular.
Male
1.5/5
Female
1.5/5
Russell Cellular Product Quality Score by Ethnicity
Russell Cellular's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Russell Cellular.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Russell Cellular Product Quality Score by Age
Russell Cellular's Product Quality score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Russell Cellular.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Russell Cellular Product Quality Score by Usage
Russell Cellular's Product Quality score was rated 1.5 stars by customers who have used Russell Cellular's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Russell Cellular Pricing
Russell Cellular ROI & Value For Money
1.5/5
Russell Cellular has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Quick Insights into Russell Cellular ROI
Russell Cellular's ROI score was rated highest by customers who have used Russell Cellular's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked Russell Cellular ROI the Highest
Ranked Russell Cellular ROI the Lowest
Russell Cellular ROI Score by Gender
Russell Cellular's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Russell Cellular.
Male
1.5/5
Female
1.5/5
Russell Cellular ROI Score by Ethnicity
Russell Cellular's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Russell Cellular.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Russell Cellular ROI Score by Age
Russell Cellular's ROI score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Russell Cellular.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Russell Cellular ROI Score by Usage
Russell Cellular's ROI score was rated 1.5 stars by customers who have used Russell Cellular's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Russell Cellular Customer Satisfaction (CSAT)
Russell Cellular Customer Satisfaction (CSAT) Score
14 / 100
Russell Cellular has an overall Customer Satisfaction score of 14 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
7%
Satisfied
7%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
73%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Russell Cellular Customer Satisfaction
Russell Cellular's Customer Satisfaction score was rated highest by customers who have used Russell Cellular's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked Russell Cellular Customer Satisfaction the Highest
Ranked Russell Cellular Customer Satisfaction the Lowest
Russell Cellular Customer Satisfaction Score by Gender
Female customers rated Russell Cellular's Customer Satisfaction score 0 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Russell Cellular.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
14 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 72% |
Russell Cellular Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Russell Cellular's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Russell Cellular.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
12%
Very Dissatisfied
88%
Russell Cellular Customer Satisfaction Score by Usage
Russell Cellular's Customer Satisfaction score was rated the highest by customers who have used Russell Cellular's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Russell Cellular Customer Service
1.5/5
Russell Cellular has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Russell Cellular's Customer Service
Address
Mid Missouri, MO
Website
http://www.RussellCellular.com
Quick Insights into Russell Cellular Customer Service
Russell Cellular's Customer Service score was rated highest by customers who have used Russell Cellular's products/services for 1 to 2 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Russell Cellular's Customer Service score.
Ranked Russell Cellular Customer Service the Highest
Ranked Russell Cellular Customer Service the Lowest
Russell Cellular Customer Service Score by Gender
Russell Cellular's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Russell Cellular.
Male
1.5/5
Female
1.5/5
Russell Cellular Customer Service Score by Ethnicity
Russell Cellular's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Russell Cellular.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Russell Cellular Customer Service Score by Age
Russell Cellular's Customer Service score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Russell Cellular.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Russell Cellular Customer Service Score by Usage
Russell Cellular's Customer Service score was rated 1.5 stars by customers who have used Russell Cellular's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Russell Cellular as an Employer
2.3/5
Russell Cellular has a 2.3/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Russell Cellular scored a -78 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Russell Cellular would recommend the brand to a friend. ENPS measures how likely Russell Cellular employees would recommend working at Russell Cellular to a friend.
Net Promoter Score
-78
NPS Score
| 11% | Promoters |
|---|---|
| 0% | Passive |
| 89% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 23% | Promoters |
|---|---|
| 4% | Passive |
| 73% | Detractors |
