67
NPS
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Russell Hobbs
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About Russell Hobbs' Brand
Marketers and distributors of a broad range of household appliances. The company markets and distributes small kitchen and home appliances, pet and pest products. Its customers include mass merchandisers, specialty retailers and appliance distributors primarily in North America, South America, Europe and Australia.
Brand at a Glance
83%
Customer Loyalty
4.1/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Russell Hobbs NPS
Russell Hobbs's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether Russell Hobbs's customers would recommend using the product based on a scale of -100 to 100.
Russell Hobbs Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
Russell Hobbs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 0 | Jan 2022 | 0 |
Apr 2023 50 | Apr 2023 | 50 |
May 2024 66 | May 2024 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Russell Hobbs Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Russell Hobbs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Russell Hobbs Product Quality
4.1/5
Russell Hobbs has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Russell Hobbs' overall Product Quality score rated by its users and customers.
Russell Hobbs Product Information
Russell Hobbs’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- www.russellhobbs.com
- Company Size
- 501-1,000 Employees
Russell Hobbs Pricing
Russell Hobbs ROI & Value For Money
3.7/5
Russell Hobbs has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Russell Hobbs Customer Satisfaction (CSAT)
Russell Hobbs Customer Satisfaction (CSAT) Score
100 / 100
Russell Hobbs has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Russell Hobbs Customer Service
3.7/5
Russell Hobbs has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Russell Hobbs' overall Customer Service score rated by its users and customers.
About Russell Hobbs's Customer Service
Address
Regent Mill, Failsworth, M35 0HS Bahamas
Website
www.russellhobbs.com
