-100
NPS
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Russell Tobin
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About Russell Tobin's Brand
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Russell Tobin NPS
Russell Tobin's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Russell Tobin's customers would recommend using the product based on a scale of -100 to 100.
Russell Tobin Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Russell Tobin NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -100 | Aug 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Russell Tobin Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Russell Tobin users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Russell Tobin Product Quality
1.5/5
Russell Tobin has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Russell Tobin Product Information
Russell Tobin’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://www.russelltobin.com
Russell Tobin Pricing
Russell Tobin ROI & Value For Money
1.5/5
Russell Tobin has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Russell Tobin Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Russell Tobin Customer Service
1.5/5
Russell Tobin has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Russell Tobin's Customer Service
Website
https://www.russelltobin.com
Russell Tobin as an Employer
Consumer vs. Employees
Russell Tobin scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Russell Tobin would recommend the brand to a friend. ENPS measures how likely Russell Tobin employees would recommend working at Russell Tobin to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
