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NPS
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RWE
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About RWE's Brand
RWE AG is an electricity and gas company that generates,distributes electricity to municipal,industrial,commercial, and residential customers.It produces natural gas and oil, mines coal,delivers and distributes gas and offers energy products and services.
Brand at a Glance
45%
Customer Loyalty
3.6/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
RWE NPS
RWE's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether RWE's customers would recommend using the product based on a scale of -100 to 100.
RWE Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
RWE NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
Mar 2023 -50 | Mar 2023 | -50 |
Jul 2023 -25 | Jul 2023 | -25 |
Aug 2023 -40 | Aug 2023 | -40 |
Oct 2023 -34 | Oct 2023 | -34 |
Dec 2023 -15 | Dec 2023 | -15 |
May 2024 -11 | May 2024 | -11 |
Jul 2025 0 | Jul 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RWE Customer Loyalty
45%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
45% of RWE users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
RWE Product Quality
3.6/5
RWE has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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RWE Product Information
RWE’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- https://www.rwe.com/en/
- Company Size
- 10,000+ Employees
Industry
Utilities
RWE Pricing
RWE ROI & Value For Money
3.8/5
RWE has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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RWE Customer Satisfaction (CSAT)
RWE Customer Satisfaction (CSAT) Score
75 / 100
RWE has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
37%
Satisfied
38%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
RWE Customer Service
3.7/5
RWE has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About RWE's Customer Service
Address
1 RWE Platz, Essen 45141 Germany
Website
https://www.rwe.com/en/
Phone Number
+49 201 5179 0
RWE's Social Links
RWE as an Employer
4.6/5
RWE has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
RWE scored a 0 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of RWE would recommend the brand to a friend. ENPS measures how likely RWE employees would recommend working at RWE to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 45% | Promoters |
|---|---|
| 28% | Passive |
| 27% | Detractors |
