-28
NPS
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RWS Group
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About RWS Group's Brand
RWS is Europe’s leading provider of intellectual property support services.
Brand at a Glance
54%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
RWS Group NPS
RWS Group's Net Promoter Score (NPS) is a -28 with 29% Promoters, 14% Passives, and 57% Detractors. Net Promoter Score tracks whether RWS Group's customers would recommend using the product based on a scale of -100 to 100.
RWS Group Overall NPS
| 29% | Promoters |
|---|---|
| 14% | Passives |
| 57% | Detractors |
RWS Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
Aug 2022 -50 | Aug 2022 | -50 |
Oct 2022 -66 | Oct 2022 | -66 |
Apr 2023 -25 | Apr 2023 | -25 |
Sep 2023 -17 | Sep 2023 | -17 |
Jun 2024 -29 | Jun 2024 | -29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RWS Group Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of RWS Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
RWS Group Product Quality
3.5/5
RWS Group has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock RWS Group's overall Product Quality score rated by its users and customers.
RWS Group Product Information
RWS Group’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.rws.com
- Company Size
- 501-1,000 Employees
RWS Group Pricing
RWS Group ROI & Value For Money
3.5/5
RWS Group has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock RWS Group's overall ROI score rated by its users and customers.
RWS Group Customer Satisfaction (CSAT)
RWS Group Customer Satisfaction (CSAT) Score
66 / 100
RWS Group has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
RWS Group Customer Service
3.5/5
RWS Group has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About RWS Group's Customer Service
Address
Europa House Chiltern Park, Chiltern Hill Chalfont St Peter,
Website
http://www.rws.com
RWS Group as an Employer
2.8/5
RWS Group has a 2.8/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
RWS Group scored a -28 for Net Promoter Score and a -35 for Employee Net Promoter Score. NPS gauges how likely a customer of RWS Group would recommend the brand to a friend. ENPS measures how likely RWS Group employees would recommend working at RWS Group to a friend.
Net Promoter Score
-28
NPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
-35
eNPS Score
| 26% | Promoters |
|---|---|
| 13% | Passive |
| 61% | Detractors |
