-50
NPS
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RxAdvance
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About RxAdvance's Brand
RxAdvance is a tech-driven PBM that brings unsurpassed value to plan sponsors while disrupting traditional paradigms in the industry.
Brand at a Glance
57%
Customer Loyalty
2/5
Product Quality
2.1/5
Pricing
2.1/5
Customer Service
RxAdvance NPS
RxAdvance's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether RxAdvance's customers would recommend using the product based on a scale of -100 to 100.
RxAdvance Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
RxAdvance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 0 | Feb 2022 | 0 |
Oct 2022 -33 | Oct 2022 | -33 |
Jan 2023 -60 | Jan 2023 | -60 |
Feb 2023 -33 | Feb 2023 | -33 |
Apr 2023 -43 | Apr 2023 | -43 |
May 2023 -50 | May 2023 | -50 |
Jun 2023 -60 | Jun 2023 | -60 |
Nov 2023 -63 | Nov 2023 | -63 |
Dec 2023 -50 | Dec 2023 | -50 |
Jan 2024 -39 | Jan 2024 | -39 |
Feb 2024 -47 | Feb 2024 | -47 |
Jan 2026 -50 | Jan 2026 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RxAdvance NPS by Gender
RxAdvance's NPS was rated -100 by Female customers on Comparably.
Female
-100
RxAdvance's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
RxAdvance's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
RxAdvance NPS by Ethnicity
RxAdvance's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
RxAdvance Customer Reviews
Out of the 3 RxAdvance customer reviews 0 were positive and 3 were constructive. RxAdvance customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
RxAdvance Customer Loyalty
57%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
57% of RxAdvance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
RxAdvance Customer Loyalty Score by Gender
RxAdvance's Customer Loyalty score was rated 28 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of RxAdvance.
Female
28%
Yes
Male
N/A
Yes
RxAdvance Customer Loyalty Score by Ethnicity
RxAdvance's Customer Loyalty score was rated 25% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of RxAdvance.
25
out of 100
Caucasian
RxAdvance Product Quality
2/5
RxAdvance has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock RxAdvance's overall Product Quality score rated by its users and customers.
RxAdvance Product Information
RxAdvance’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- http://www.rxadvance.com/
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Healthcare
Quick Insights into RxAdvance Product Quality
RxAdvance's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked RxAdvance's Product Quality.
Ranked RxAdvance Product Quality the Highest
RxAdvance Product Quality Score by Gender
RxAdvance's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of RxAdvance.
Female
1.5/5
Male
N/A
RxAdvance Product Quality Score by Ethnicity
RxAdvance's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of RxAdvance.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
RxAdvance Pricing
RxAdvance ROI & Value For Money
2.1/5
RxAdvance has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Quick Insights into RxAdvance ROI
RxAdvance's ROI score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked RxAdvance's ROI score.
Ranked RxAdvance ROI the Highest
RxAdvance ROI Score by Gender
RxAdvance's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of RxAdvance.
Female
1.5/5
Male
N/A
RxAdvance ROI Score by Ethnicity
RxAdvance's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of RxAdvance.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
RxAdvance Customer Satisfaction (CSAT)
RxAdvance Customer Satisfaction (CSAT) Score
25 / 100
RxAdvance has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
59%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into RxAdvance Customer Satisfaction
RxAdvance's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked RxAdvance's Customer Satisfaction.
Ranked RxAdvance Customer Satisfaction the Highest
RxAdvance Customer Satisfaction Score by Gender
RxAdvance's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of RxAdvance.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 80% |
RxAdvance Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
RxAdvance's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of RxAdvance.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
80%
RxAdvance Customer Service
2.1/5
RxAdvance has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
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About RxAdvance's Customer Service
Address
2 Park Central Drive, Southborough, MA 01772
Website
http://www.rxadvance.com/
Phone Number
5088046900
RxAdvance's Social Links
Quick Insights into RxAdvance Customer Service
RxAdvance's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked RxAdvance's Customer Service score.
Ranked RxAdvance Customer Service the Highest
RxAdvance Customer Service Score by Gender
RxAdvance's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of RxAdvance.
Female
1.5/5
Male
N/A
RxAdvance Customer Service Score by Ethnicity
RxAdvance's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of RxAdvance.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Consumer vs. Employees
RxAdvance scored a -50 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of RxAdvance would recommend the brand to a friend. ENPS measures how likely RxAdvance employees would recommend working at RxAdvance to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
