-81
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Ryan Homes
Marketing or Exec? Claim Your Free Account
About Ryan Homes' Brand
Brand at a Glance
54%
Customer Loyalty
1.7/5
Product Quality
1.7/5
Pricing
1.8/5
Customer Service
Ryan Homes NPS
Ryan Homes's Net Promoter Score (NPS) is a -81 with 5% Promoters, 9% Passives, and 86% Detractors. Net Promoter Score tracks whether Ryan Homes's customers would recommend using the product based on a scale of -100 to 100.
Ryan Homes Overall NPS
| 5% | Promoters |
|---|---|
| 9% | Passives |
| 86% | Detractors |
Ryan Homes NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
Sep 2022 -100 | Sep 2022 | -100 |
Nov 2022 -88 | Nov 2022 | -88 |
Dec 2022 -90 | Dec 2022 | -90 |
Jan 2023 -91 | Jan 2023 | -91 |
Feb 2023 -92 | Feb 2023 | -92 |
May 2023 -93 | May 2023 | -93 |
Sep 2023 -81 | Sep 2023 | -81 |
Dec 2023 -79 | Dec 2023 | -79 |
Feb 2024 -80 | Feb 2024 | -80 |
Mar 2024 -82 | Mar 2024 | -82 |
Aug 2025 -82 | Aug 2025 | -82 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ryan Homes NPS by Gender
Male customers rated Ryan Homes's NPS 17 points higher than Female customers.
Male
-83
Ryan Homes's NPS was rated -83 by Male customers on Comparably.
0%
Promoters
17%
Passives
83%
Detractors
Female
-100
Ryan Homes's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Ryan Homes NPS by Ethnicity
Ryan Homes's NPS was rated -86 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -86 | Caucasian | -86 |
Ryan Homes NPS by Usage
Ryan Homes's NPS was rated -86 points by customers who have used Ryan Homes's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -86 | Less than 1 Year | -86 |
Ryan Homes Customer Reviews
Out of the 5 Ryan Homes customer reviews 0 were positive and 5 were constructive. Ryan Homes customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Ryan Homes Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Ryan Homes users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ryan Homes Customer Loyalty Score by Gender
Female customers rated Ryan Homes's Customer Loyalty score 45% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Ryan Homes.
Male
25%
Yes
Female
70%
Yes
Ryan Homes Customer Loyalty Score by Ethnicity
Ryan Homes's Customer Loyalty score was rated 36% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Ryan Homes.
36
out of 100
Caucasian
Ryan Homes Customer Loyalty Score by Usage
Ryan Homes's Customer Loyalty score was rated 23% by customers who have used Ryan Homes's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Ryan Homes Product Quality
1.7/5
Ryan Homes has an overall Product Quality score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Ryan Homes' overall Product Quality score rated by its users and customers.
Ryan Homes Product Information
Ryan Homes’s product quality score is a 1.7 out of 5 as rated by its users and customers.
- Website
- http://www.ryanhomes.com
Quick Insights into Ryan Homes Product Quality
Ryan Homes's Product Quality score was rated highest by Caucasian customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Ryan Homes' Product Quality.
Ranked Ryan Homes Product Quality the Highest
Ranked Ryan Homes Product Quality the Lowest
Ryan Homes Product Quality Score by Gender
Ryan Homes's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Ryan Homes.
Male
1.5/5
Female
1.5/5
Ryan Homes Product Quality Score by Ethnicity
Ryan Homes's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Ryan Homes.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Ryan Homes Product Quality Score by Usage
Ryan Homes's Product Quality score was rated 1.5 stars by customers who have used Ryan Homes's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Ryan Homes Pricing
Ryan Homes ROI & Value For Money
1.7/5
Ryan Homes has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Ryan Homes' overall ROI score rated by its users and customers.
Quick Insights into Ryan Homes ROI
Ryan Homes's ROI score was rated highest by Caucasian customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Ryan Homes' ROI score.
Ranked Ryan Homes ROI the Highest
Ranked Ryan Homes ROI the Lowest
Ryan Homes ROI Score by Gender
Ryan Homes's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Ryan Homes.
Male
1.5/5
Female
1.5/5
Ryan Homes ROI Score by Ethnicity
Ryan Homes's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Ryan Homes.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Ryan Homes ROI Score by Usage
Ryan Homes's ROI score was rated 1.5 stars by customers who have used Ryan Homes's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Ryan Homes Customer Satisfaction (CSAT)
Ryan Homes Customer Satisfaction (CSAT) Score
6 / 100
Ryan Homes has an overall Customer Satisfaction score of 6 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
6%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
38%
Very Dissatisfied
56%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Ryan Homes Customer Satisfaction
Ryan Homes's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Ryan Homes' Customer Satisfaction.
Ranked Ryan Homes Customer Satisfaction the Highest
Ranked Ryan Homes Customer Satisfaction the Lowest
Ryan Homes Customer Satisfaction Score by Gender
Ryan Homes's Customer Satisfaction score was rated 0 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Ryan Homes.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 67% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 80% |
Ryan Homes Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Ryan Homes' Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Ryan Homes.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
29%
Very Dissatisfied
71%
Ryan Homes Customer Satisfaction Score by Usage
Ryan Homes's Customer Satisfaction score was rated 0 points by customers who have used Ryan Homes's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Ryan Homes Customer Service
1.8/5
Ryan Homes has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Ryan Homes' overall Customer Service score rated by its users and customers.
About Ryan Homes's Customer Service
Website
http://www.ryanhomes.com
Quick Insights into Ryan Homes Customer Service
Ryan Homes's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Ryan Homes' Customer Service score.
Ranked Ryan Homes Customer Service the Highest
Ranked Ryan Homes Customer Service the Lowest
Ryan Homes Customer Service Score by Gender
Male customers rated Ryan Homes's Customer Service score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Ryan Homes.
Male
1.6/5
Female
1.5/5
Ryan Homes Customer Service Score by Ethnicity
Ryan Homes's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Ryan Homes.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Ryan Homes Customer Service Score by Usage
Ryan Homes's Customer Service score was rated 1.5 stars by customers who have used Ryan Homes's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Ryan Homes as an Employer
2.5/5
Ryan Homes has a 2.5/5 stars for its overall company culture rated by their employees
Consumer vs. Employees
Ryan Homes scored a -81 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Ryan Homes would recommend the brand to a friend. ENPS measures how likely Ryan Homes employees would recommend working at Ryan Homes to a friend.
Net Promoter Score
-81
NPS Score
| 5% | Promoters |
|---|---|
| 9% | Passive |
| 86% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
