-30
NPS
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Ryder Systems
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About Ryder Systems' Brand
A leading provider of commercial transportation, logistics, and supply chain management solutions.
Brand at a Glance
66%
Customer Loyalty
2.9/5
Product Quality
2.7/5
Pricing
3/5
Customer Service
Ryder Systems NPS
Ryder Systems's Net Promoter Score (NPS) is a -30 with 30% Promoters, 10% Passives, and 60% Detractors. Net Promoter Score tracks whether Ryder Systems's customers would recommend using the product based on a scale of -100 to 100.
Ryder Systems Overall NPS
| 30% | Promoters |
|---|---|
| 10% | Passives |
| 60% | Detractors |
Ryder Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 -13 | Jun 2023 | -13 |
Jul 2023 -19 | Jul 2023 | -19 |
Sep 2023 -29 | Sep 2023 | -29 |
Oct 2023 -32 | Oct 2023 | -32 |
Dec 2023 -25 | Dec 2023 | -25 |
Feb 2024 -29 | Feb 2024 | -29 |
Mar 2024 -29 | Mar 2024 | -29 |
Apr 2024 -36 | Apr 2024 | -36 |
Oct 2024 -38 | Oct 2024 | -38 |
Jan 2025 -39 | Jan 2025 | -39 |
Nov 2025 -35 | Nov 2025 | -35 |
Dec 2025 -30 | Dec 2025 | -30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ryder Systems NPS by Gender
Ryder Systems's NPS was rated -42 by Male customers on Comparably.
Male
-42
Ryder Systems's NPS was rated -42 by Male customers on Comparably.
29%
Promoters
0%
Passives
71%
Detractors
Female
N/A
Ryder Systems's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Ryder Systems NPS by Ethnicity
Ryder Systems's NPS was rated -34 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black -34 | African American/Black | -34 |
Ryder Systems NPS by Age
Ryder Systems's NPS was rated -34 points by customers ages 51-55 on Comparably.
Ryder Systems NPS by Usage
Ryder Systems's NPS was rated -20 points by customers who have used Ryder Systems's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -20 | Less than 1 Year | -20 |
Ryder Systems Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Ryder Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ryder Systems Customer Loyalty Score by Gender
Ryder Systems's Customer Loyalty score was rated 61 by Male customers on Comparably.
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Male
61%
Yes
Female
N/A
Yes
Ryder Systems Customer Loyalty Score by Ethnicity
Ryder Systems's Customer Loyalty score was rated 40% by African American/Black customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Ryder Systems.
40
out of 100
African American/Black
Ryder Systems Customer Loyalty Score by Age
Ryder Systems's Customer Loyalty score was rated 70% by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Ryder Systems.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 70% | 51-55 | 70% |
Ryder Systems Customer Loyalty Score by Usage
Ryder Systems's Customer Loyalty score was rated 46% by customers who have used Ryder Systems's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Ryder Systems Customer Loyalty Score by Industry
Ryder Systems's Customer Loyalty score was rated 70% by Transportation industry customers.
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Ryder Systems Product Quality
2.9/5
Ryder Systems has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Ryder Systems Product Information
Ryder Systems’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Transportation industry rated Ryder Systems's product the highest.
- Website
- http://ryder.com/en
- Company Size
- 10,000+ Employees
Industry
Tech
Productivity
Travel
Quick Insights into Ryder Systems Product Quality
Ryder Systems's Product Quality score was rated highest by customers ages 51-55.
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Ranked Ryder Systems Product Quality the Highest
Ryder Systems Product Quality Score by Gender
Ryder Systems's Product Quality score was rated 2.3 by Male customers on Comparably.
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Male
2.3/5
Female
N/A
Ryder Systems Product Quality Score by Ethnicity
Ryder Systems's Product Quality score was rated 1.6 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Ryder Systems.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 1.6 | African American/Black | 1.6 |
Ryder Systems Product Quality Score by Age
Ryder Systems's Product Quality score was rated 2.6 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Ryder Systems.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 2.6 | 51-55 | 2.6 |
Ryder Systems Product Quality Score by Usage
Ryder Systems's Product Quality score was rated 2.5 stars by customers who have used Ryder Systems's products/services for Less than 1 Year.
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Ryder Systems Product Quality Score by Industry
Ryder Systems's Product Quality score was rated 2 stars by Transportation industry customers.
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Ryder Systems Pricing
Ryder Systems ROI & Value For Money
2.7/5
Ryder Systems has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Ryder Systems Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Transportation industry.
Quick Insights into Ryder Systems ROI
Ryder Systems's ROI score was rated highest by customers ages 51-55.
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Ranked Ryder Systems ROI the Highest
Ryder Systems ROI Score by Gender
Ryder Systems's ROI score was rated 2.2 by Male customers on Comparably.
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Male
2.2/5
Female
N/A
Ryder Systems ROI Score by Ethnicity
Ryder Systems's ROI score was rated 1.6 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Ryder Systems.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 1.6 | African American/Black | 1.6 |
Ryder Systems ROI Score by Age
Ryder Systems's ROI score was rated 2.6 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Ryder Systems.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 2.6 | 51-55 | 2.6 |
Ryder Systems ROI Score by Usage
Ryder Systems's ROI score was rated 2.4 stars by customers who have used Ryder Systems's products/services for Less than 1 Year.
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Ryder Systems ROI Score by Industry
Ryder Systems's ROI score was rated 2.1 stars by Transportation industry customers.
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Ryder Systems Customer Satisfaction (CSAT)
Ryder Systems Customer Satisfaction (CSAT) Score
42 / 100
Ryder Systems has an overall Customer Satisfaction score of 42 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
13%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
8%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Ryder Systems Customer Satisfaction
Ryder Systems's Customer Satisfaction score was rated highest by customers who have used Ryder Systems's products/services for Less than 1 Year.
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Ranked Ryder Systems Customer Satisfaction the Highest
Ryder Systems Customer Satisfaction Score by Gender
Ryder Systems's Customer Satisfaction score was rated 20 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Ryder Systems.
20 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 40% | |
Very Dissatisfied | 40% |
Ryder Systems Customer Satisfaction Score by Usage
Ryder Systems's Customer Satisfaction score was rated 33 points by customers who have used Ryder Systems's products/services for Less than 1 Year.
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Ryder Systems Customer Service
3/5
Ryder Systems has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Ryder Systems's Customer Service
Address
Miami, FL
Website
http://ryder.com/en
Phone Number
13055003726
Quick Insights into Ryder Systems Customer Service
Ryder Systems's Customer Service score was rated highest by customers ages 51-55.
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Ranked Ryder Systems Customer Service the Highest
Ryder Systems Customer Service Score by Gender
Ryder Systems's Customer Service score was rated 2 by Male customers on Comparably.
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Male
2/5
Female
N/A
Ryder Systems Customer Service Score by Ethnicity
Ryder Systems's Customer Service score was rated 1.8 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Ryder Systems.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 1.8 | African American/Black | 1.8 |
Ryder Systems Customer Service Score by Age
Ryder Systems's Customer Service score was rated 2.3 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Ryder Systems.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 2.3 | 51-55 | 2.3 |
Ryder Systems Customer Service Score by Usage
Ryder Systems's Customer Service score was rated 2.2 stars by customers who have used Ryder Systems's products/services for Less than 1 Year.
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Ryder Systems Customer Service Score by Industry
Ryder Systems's Customer Service score was rated 2.3 stars by Transportation industry customers.
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Ryder Systems as an Employer
2.8/5
Ryder Systems has a 2.8/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Ryder Systems scored a -30 for Net Promoter Score and a -5 for Employee Net Promoter Score. NPS gauges how likely a customer of Ryder Systems would recommend the brand to a friend. ENPS measures how likely Ryder Systems employees would recommend working at Ryder Systems to a friend.
Net Promoter Score
-30
NPS Score
| 30% | Promoters |
|---|---|
| 10% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-5
eNPS Score
| 41% | Promoters |
|---|---|
| 13% | Passive |
| 46% | Detractors |
