0
NPS
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Ryman Healthcare
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About Ryman Healthcare's Brand
Provider of retirement living villages. The company provides healthcare facilities and retirement villages for the elderly in New Zealand.
Brand at a Glance
10%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
3/5
Customer Service
Ryman Healthcare NPS
Ryman Healthcare's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Ryman Healthcare's customers would recommend using the product based on a scale of -100 to 100.
Ryman Healthcare Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Ryman Healthcare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -100 | Jan 2023 | -100 |
Apr 2024 0 | Apr 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ryman Healthcare Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Ryman Healthcare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ryman Healthcare Product Quality
3.2/5
Ryman Healthcare has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Ryman Healthcare's overall Product Quality score rated by its users and customers.
Ryman Healthcare Product Information
Ryman Healthcare’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- www.rymanhealthcare.co.nz
- Company Size
- 1,001-5,000 Employees
Ryman Healthcare Pricing
Ryman Healthcare ROI & Value For Money
3/5
Ryman Healthcare has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Ryman Healthcare's overall ROI score rated by its users and customers.
Ryman Healthcare Customer Satisfaction (CSAT)
Ryman Healthcare Customer Satisfaction (CSAT) Score
50 / 100
Ryman Healthcare has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ryman Healthcare Customer Service
3/5
Ryman Healthcare has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Ryman Healthcare's overall Customer Service score rated by its users and customers.
About Ryman Healthcare's Customer Service
Address
PO Box 771, Christchurch, Bhutan
Website
www.rymanhealthcare.co.nz
Phone Number
7
Ryman Healthcare as an Employer
Consumer vs. Employees
Ryman Healthcare scored a 0 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Ryman Healthcare would recommend the brand to a friend. ENPS measures how likely Ryman Healthcare employees would recommend working at Ryman Healthcare to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
