25
NPS
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S&P Global Platts
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About S&P Global Platts' Brand
S&P Global Platts is an independent provider of information and benchmark prices for the commodities and energy markets.
Brand at a Glance
80%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.5/5
Customer Service
S&P Global Platts NPS
S&P Global Platts's Net Promoter Score (NPS) is a 25 with 58% Promoters, 9% Passives, and 33% Detractors. Net Promoter Score tracks whether S&P Global Platts's customers would recommend using the product based on a scale of -100 to 100.
S&P Global Platts Overall NPS
| 58% | Promoters |
|---|---|
| 9% | Passives |
| 33% | Detractors |
S&P Global Platts NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 63 | Mar 2021 | 63 |
Jun 2021 66 | Jun 2021 | 66 |
Sep 2021 60 | Sep 2021 | 60 |
Oct 2021 63 | Oct 2021 | 63 |
Jan 2022 68 | Jan 2022 | 68 |
Mar 2022 63 | Mar 2022 | 63 |
Apr 2023 52 | Apr 2023 | 52 |
Jul 2023 37 | Jul 2023 | 37 |
Aug 2023 30 | Aug 2023 | 30 |
Dec 2023 28 | Dec 2023 | 28 |
Apr 2024 29 | Apr 2024 | 29 |
Apr 2025 25 | Apr 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
S&P Global Platts NPS by Gender
S&P Global Platts's NPS was rated 75 by Male customers on Comparably.
Male
75
S&P Global Platts's NPS was rated 75 by Male customers on Comparably.
75%
Promoters
25%
Passives
0%
Detractors
Female
N/A
S&P Global Platts's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
S&P Global Platts NPS by Ethnicity
S&P Global Platts's NPS was rated 100 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 100 | Asian or Pacific Islander | 100 |
S&P Global Platts NPS by Age
S&P Global Platts's NPS was rated 67 points by customers ages 26-30 on Comparably.
S&P Global Platts NPS by Usage
S&P Global Platts's NPS was rated 67 points by customers who have used S&P Global Platts's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 67 | Less than 1 Year | 67 |
2 to 5 Years 67 | 2 to 5 Years | 67 |
S&P Global Platts Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of S&P Global Platts users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
S&P Global Platts Customer Loyalty Score by Gender
S&P Global Platts's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of S&P Global Platts.
Male
100%
Yes
Female
N/A
Yes
S&P Global Platts Customer Loyalty Score by Ethnicity
S&P Global Platts's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of S&P Global Platts.
100
out of 100
Asian or Pacific Islander
S&P Global Platts Customer Loyalty Score by Age
S&P Global Platts's Customer Loyalty score was rated 100% by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of S&P Global Platts.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
S&P Global Platts Customer Loyalty Score by Usage
S&P Global Platts's Customer Loyalty score was rated 100% by customers who have used S&P Global Platts's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
S&P Global Platts Product Quality
3.7/5
S&P Global Platts has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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S&P Global Platts Product Information
S&P Global Platts’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.platts.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Energy
Quick Insights into S&P Global Platts Product Quality
S&P Global Platts's Product Quality score was rated highest by customers who have used S&P Global Platts's products/services for Less than 1 Year, and rated lowest by customers who have used S&P Global Platts's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked S&P Global Platts' Product Quality.
Ranked S&P Global Platts Product Quality the Highest
Ranked S&P Global Platts Product Quality the Lowest
S&P Global Platts Product Quality Score by Gender
S&P Global Platts's Product Quality score was rated 4.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of S&P Global Platts.
Male
4.2/5
Female
N/A
S&P Global Platts Product Quality Score by Ethnicity
S&P Global Platts's Product Quality score was rated 4 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of S&P Global Platts.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
S&P Global Platts Product Quality Score by Age
S&P Global Platts's Product Quality score was rated 4 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of S&P Global Platts.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4 | 26-30 | 4 |
S&P Global Platts Product Quality Score by Usage
S&P Global Platts's Product Quality score was rated the highest by customers who have used S&P Global Platts's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
S&P Global Platts Pricing
S&P Global Platts ROI & Value For Money
3.7/5
S&P Global Platts has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into S&P Global Platts ROI
S&P Global Platts's ROI score was rated highest by customers ages 26-30, and rated lowest by customers who have used S&P Global Platts's products/services for Less than 1 Year.
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Ranked S&P Global Platts ROI the Highest
Ranked S&P Global Platts ROI the Lowest
S&P Global Platts ROI Score by Gender
S&P Global Platts's ROI score was rated 4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of S&P Global Platts.
Male
4/5
Female
N/A
S&P Global Platts ROI Score by Ethnicity
S&P Global Platts's ROI score was rated 3.8 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of S&P Global Platts.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
S&P Global Platts ROI Score by Age
S&P Global Platts's ROI score was rated 4.1 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of S&P Global Platts.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.1 | 26-30 | 4.1 |
S&P Global Platts ROI Score by Usage
S&P Global Platts's ROI score was rated the highest by customers who have used S&P Global Platts's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
S&P Global Platts Customer Satisfaction (CSAT)
S&P Global Platts Customer Satisfaction (CSAT) Score
65 / 100
S&P Global Platts has an overall Customer Satisfaction score of 65 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
7%
Satisfied
58%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
7%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into S&P Global Platts Customer Satisfaction
S&P Global Platts's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked S&P Global Platts' Customer Satisfaction.
Ranked S&P Global Platts Customer Satisfaction the Highest
S&P Global Platts Customer Satisfaction Score by Gender
S&P Global Platts's Customer Satisfaction score was rated 80 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of S&P Global Platts.
80 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 60% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 0% |
S&P Global Platts Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
S&P Global Platts' Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of S&P Global Platts.
67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
S&P Global Platts Customer Service
3.5/5
S&P Global Platts has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock S&P Global Platts' overall Customer Service score rated by its users and customers.
About S&P Global Platts's Customer Service
Address
55 Water Street, New York City, NY 10014
Website
http://www.platts.com
Quick Insights into S&P Global Platts Customer Service
S&P Global Platts's Customer Service score was rated highest by customers who have used S&P Global Platts's products/services for 2 to 5 Years, and rated lowest by customers who have used S&P Global Platts's products/services for Less than 1 Year.
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Ranked S&P Global Platts Customer Service the Highest
Ranked S&P Global Platts Customer Service the Lowest
S&P Global Platts Customer Service Score by Gender
S&P Global Platts's Customer Service score was rated 4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of S&P Global Platts.
Male
4/5
Female
N/A
S&P Global Platts Customer Service Score by Ethnicity
S&P Global Platts's Customer Service score was rated 3.6 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of S&P Global Platts.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
S&P Global Platts Customer Service Score by Age
S&P Global Platts's Customer Service score was rated 3.8 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of S&P Global Platts.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.8 | 26-30 | 3.8 |
S&P Global Platts Customer Service Score by Usage
S&P Global Platts's Customer Service score was rated the highest by customers who have used S&P Global Platts's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
S&P Global Platts as an Employer
3.9/5
S&P Global Platts has a 3.9/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
S&P Global Platts scored a 25 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of S&P Global Platts would recommend the brand to a friend. ENPS measures how likely S&P Global Platts employees would recommend working at S&P Global Platts to a friend.
Net Promoter Score
25
NPS Score
| 58% | Promoters |
|---|---|
| 9% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 49% | Promoters |
|---|---|
| 21% | Passive |
| 30% | Detractors |
