100
NPS
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Brand Page
SA Digital Villages
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About SA Digital Villages' Brand
SA Digital is a full Telecommunications Operator as well as an Internet Service Provider.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
1.5/5
Pricing
3.5/5
Customer Service
SA Digital Villages NPS
SA Digital Villages's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether SA Digital Villages's customers would recommend using the product based on a scale of -100 to 100.
SA Digital Villages Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
SA Digital Villages NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 100 | Apr 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SA Digital Villages Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of SA Digital Villages users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SA Digital Villages Product Quality
5/5
SA Digital Villages has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock SA Digital Villages' overall Product Quality score rated by its users and customers.
SA Digital Villages Product Information
SA Digital Villages’s product quality score is a 5 out of 5 as rated by its users and customers.
Industry
Tech
Business Services
Consumer Services
Enterprise
Hardware and Devices
SA Digital Villages Pricing
SA Digital Villages ROI & Value For Money
1.5/5
SA Digital Villages has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock SA Digital Villages' overall ROI score rated by its users and customers.
SA Digital Villages Customer Satisfaction (CSAT)
SA Digital Villages Customer Satisfaction (CSAT) Score
100 / 100
SA Digital Villages has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SA Digital Villages Customer Service
3.5/5
SA Digital Villages has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock SA Digital Villages' overall Customer Service score rated by its users and customers.
About SA Digital Villages's Customer Service
Address
South Africa
Website
http://www.sadigitalvillages.co.za/
