67
NPS
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Brand Page
Saama
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About Saama's Brand
Saama's Fluid Analytics engine transforms businesses data into actionable insights.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4/5
Pricing
4.2/5
Customer Service
Saama NPS
Saama's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether Saama's customers would recommend using the product based on a scale of -100 to 100.
Saama Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
Saama NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
May 2024 66 | May 2024 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Saama Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Saama users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Saama Product Quality
4.5/5
Saama has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Saama's overall Product Quality score rated by its users and customers.
Saama Product Information
Saama’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.saama.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Analytics
Big Data
Small Business Services
Saama Pricing
Saama ROI & Value For Money
4/5
Saama has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Saama's overall ROI score rated by its users and customers.
Saama Customer Satisfaction (CSAT)
Saama Customer Satisfaction (CSAT) Score
100 / 100
Saama has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Saama Customer Service
4.2/5
Saama has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Saama's overall Customer Service score rated by its users and customers.
About Saama's Customer Service
Address
900 E Hamilton Avenue, Campbell, CA 95008
Website
http://www.saama.com
Phone Number
(888) 205-3500
Saama as an Employer
3.2/5
Saama has a 3.2/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Saama scored a 67 for Net Promoter Score and a -57 for Employee Net Promoter Score. NPS gauges how likely a customer of Saama would recommend the brand to a friend. ENPS measures how likely Saama employees would recommend working at Saama to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-57
eNPS Score
| 14% | Promoters |
|---|---|
| 15% | Passive |
| 71% | Detractors |
