-3
NPS
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Saatchi Art
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About Saatchi Art's Brand
Saatchi Art is an online art gallery and social market platform connecting users with art and artists they love.
Brand at a Glance
72%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Saatchi Art NPS
Saatchi Art's Net Promoter Score (NPS) is a -3 with 39% Promoters, 19% Passives, and 42% Detractors. Net Promoter Score tracks whether Saatchi Art's customers would recommend using the product based on a scale of -100 to 100.
Saatchi Art Overall NPS
| 39% | Promoters |
|---|---|
| 19% | Passives |
| 42% | Detractors |
Saatchi Art NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 6 | May 2023 | 6 |
Jun 2023 4 | Jun 2023 | 4 |
Jul 2023 -1 | Jul 2023 | -1 |
Aug 2023 4 | Aug 2023 | 4 |
Sep 2023 -10 | Sep 2023 | -10 |
Oct 2023 -6 | Oct 2023 | -6 |
Nov 2023 -8 | Nov 2023 | -8 |
Feb 2024 -9 | Feb 2024 | -9 |
Apr 2024 -5 | Apr 2024 | -5 |
Jul 2024 -2 | Jul 2024 | -2 |
Aug 2024 0 | Aug 2024 | 0 |
Sep 2024 -3 | Sep 2024 | -3 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Saatchi Art NPS by Gender
Saatchi Art's NPS was rated -17 by Male customers on Comparably.
Male
-17
Saatchi Art's NPS was rated -17 by Male customers on Comparably.
33%
Promoters
17%
Passives
50%
Detractors
Female
N/A
Saatchi Art's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Saatchi Art NPS by Ethnicity
Saatchi Art's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Saatchi Art NPS by Usage
Saatchi Art's NPS was rated -80 points by customers who have used Saatchi Art's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -80 | Less than 1 Year | -80 |
Saatchi Art Customer Reviews
Out of the 3 Saatchi Art customer reviews 2 were positive and 1 was constructive. Saatchi Art customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Saatchi Art Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Saatchi Art users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Saatchi Art Customer Loyalty Score by Gender
Saatchi Art's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Saatchi Art.
Male
70%
Yes
Female
N/A
Yes
Saatchi Art Customer Loyalty Score by Ethnicity
Saatchi Art's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Saatchi Art.
64
out of 100
Caucasian
Saatchi Art Customer Loyalty Score by Usage
Saatchi Art's Customer Loyalty score was rated 46% by customers who have used Saatchi Art's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Saatchi Art Product Quality
3.6/5
Saatchi Art has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Saatchi Art Product Information
Saatchi Art’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.saatchiart.com
- Company Size
- 11-50 Employees
Industry
Tech
Content
Media
Social
Sports & Entertainment
Quick Insights into Saatchi Art Product Quality
Saatchi Art's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Saatchi Art's Product Quality.
Ranked Saatchi Art Product Quality the Highest
Saatchi Art Product Quality Score by Gender
Saatchi Art's Product Quality score was rated 3.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Saatchi Art.
Male
3.4/5
Female
N/A
Saatchi Art Product Quality Score by Ethnicity
Saatchi Art's Product Quality score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Saatchi Art.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Saatchi Art Product Quality Score by Usage
Saatchi Art's Product Quality score was rated 2.8 stars by customers who have used Saatchi Art's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Saatchi Art Pricing
Saatchi Art ROI & Value For Money
3.5/5
Saatchi Art has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Saatchi Art ROI
Saatchi Art's ROI score was rated highest by Caucasian customers.
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Ranked Saatchi Art ROI the Highest
Saatchi Art ROI Score by Gender
Saatchi Art's ROI score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Saatchi Art.
Male
3.5/5
Female
N/A
Saatchi Art ROI Score by Ethnicity
Saatchi Art's ROI score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Saatchi Art.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Saatchi Art ROI Score by Usage
Saatchi Art's ROI score was rated 2.9 stars by customers who have used Saatchi Art's products/services for Less than 1 Year.
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Saatchi Art Customer Satisfaction (CSAT)
Saatchi Art Customer Satisfaction (CSAT) Score
60 / 100
Saatchi Art has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
30%
Neither Satisfied nor Dissatisfied
27%
Dissatisfied
8%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Saatchi Art Customer Satisfaction
Saatchi Art's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Saatchi Art Customer Satisfaction the Highest
Saatchi Art Customer Satisfaction Score by Gender
Saatchi Art's Customer Satisfaction score was rated 50 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Saatchi Art.
50 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 50% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Saatchi Art Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Saatchi Art's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Saatchi Art.
60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
0%
Saatchi Art Customer Satisfaction Score by Usage
Saatchi Art's Customer Satisfaction score was rated 40 points by customers who have used Saatchi Art's products/services for Less than 1 Year.
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Saatchi Art Customer Service
3.5/5
Saatchi Art has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Saatchi Art's Customer Service
Address
5870 W. Jefferson Blvd., Suite J, Los Angeles, CA
Website
http://www.saatchiart.com
Phone Number
+1 (888) 908-3886
Quick Insights into Saatchi Art Customer Service
Saatchi Art's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Saatchi Art's Customer Service score.
Ranked Saatchi Art Customer Service the Highest
Saatchi Art Customer Service Score by Gender
Saatchi Art's Customer Service score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Saatchi Art.
Male
3.6/5
Female
N/A
Saatchi Art Customer Service Score by Ethnicity
Saatchi Art's Customer Service score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Saatchi Art.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Saatchi Art Customer Service Score by Usage
Saatchi Art's Customer Service score was rated 2.9 stars by customers who have used Saatchi Art's products/services for Less than 1 Year.
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Saatchi Art as an Employer
Consumer vs. Employees
Saatchi Art scored a -3 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Saatchi Art would recommend the brand to a friend. ENPS measures how likely Saatchi Art employees would recommend working at Saatchi Art to a friend.
Net Promoter Score
-3
NPS Score
| 39% | Promoters |
|---|---|
| 19% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 53% | Promoters |
|---|---|
| 14% | Passive |
| 33% | Detractors |
