30
NPS
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Saatchi & Saatchi
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About Saatchi & Saatchi's Brand
Saatchi & Saatchi is a global creative communications company that operates in the United States and internationally.
Brand at a Glance
71%
Customer Loyalty
3.9/5
Product Quality
3.3/5
Pricing
3.5/5
Customer Service
Saatchi & Saatchi NPS
Saatchi & Saatchi 's Net Promoter Score (NPS) is a 30 with 59% Promoters, 12% Passives, and 29% Detractors. Net Promoter Score tracks whether Saatchi & Saatchi 's customers would recommend using the product based on a scale of -100 to 100.
Saatchi & Saatchi Overall NPS
| 59% | Promoters |
|---|---|
| 12% | Passives |
| 29% | Detractors |
Saatchi & Saatchi NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 40 | Dec 2021 | 40 |
Feb 2022 49 | Feb 2022 | 49 |
Mar 2022 29 | Mar 2022 | 29 |
Apr 2022 13 | Apr 2022 | 13 |
May 2022 22 | May 2022 | 22 |
Aug 2022 30 | Aug 2022 | 30 |
Nov 2022 36 | Nov 2022 | 36 |
Dec 2022 41 | Dec 2022 | 41 |
Jul 2023 50 | Jul 2023 | 50 |
Jan 2024 39 | Jan 2024 | 39 |
Apr 2024 37 | Apr 2024 | 37 |
Feb 2025 28 | Feb 2025 | 28 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Saatchi & Saatchi NPS by Gender
Saatchi & Saatchi 's NPS was rated 67 by Male customers on Comparably.
Male
67
Saatchi & Saatchi 's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
N/A
Saatchi & Saatchi 's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Saatchi & Saatchi Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Saatchi & Saatchi users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Saatchi & Saatchi Customer Loyalty Score by Gender
Saatchi & Saatchi 's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Saatchi & Saatchi .
Male
100%
Yes
Female
N/A
Yes
Saatchi & Saatchi Product Quality
3.9/5
Saatchi & Saatchi has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Saatchi & Saatchi Product Information
Saatchi & Saatchi ’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://saatchi.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
AdTech
Content
Media
Social
Sports & Entertainment
Quick Insights into Saatchi & Saatchi Product Quality
Saatchi & Saatchi 's Product Quality score was rated highest by Male customers.
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Ranked Saatchi & Saatchi Product Quality the Highest
Saatchi & Saatchi Product Quality Score by Gender
Saatchi & Saatchi 's Product Quality score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Saatchi & Saatchi .
Male
4.3/5
Female
N/A
Saatchi & Saatchi Pricing
Saatchi & Saatchi ROI & Value For Money
3.3/5
Saatchi & Saatchi has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Saatchi & Saatchi ROI
Saatchi & Saatchi 's ROI score was rated highest by Male customers.
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Ranked Saatchi & Saatchi ROI the Highest
Saatchi & Saatchi ROI Score by Gender
Saatchi & Saatchi 's ROI score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Saatchi & Saatchi .
Male
4.3/5
Female
N/A
Saatchi & Saatchi Customer Satisfaction (CSAT)
Saatchi & Saatchi Customer Satisfaction (CSAT) Score
82 / 100
Saatchi & Saatchi has an overall Customer Satisfaction score of 82 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
45%
Satisfied
37%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
9%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Saatchi & Saatchi Customer Satisfaction
Saatchi & Saatchi 's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Saatchi & Saatchi's Customer Satisfaction.
Ranked Saatchi & Saatchi Customer Satisfaction the Highest
Saatchi & Saatchi Customer Satisfaction Score by Gender
Saatchi & Saatchi 's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Saatchi & Saatchi .
100 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Saatchi & Saatchi Customer Service
3.5/5
Saatchi & Saatchi has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Saatchi & Saatchi 's Customer Service
Address
New York City, NY
Website
http://saatchi.com
Quick Insights into Saatchi & Saatchi Customer Service
Saatchi & Saatchi 's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Saatchi & Saatchi's Customer Service score.
Ranked Saatchi & Saatchi Customer Service the Highest
Saatchi & Saatchi Customer Service Score by Gender
Saatchi & Saatchi 's Customer Service score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Saatchi & Saatchi .
Male
4.3/5
Female
N/A
Saatchi & Saatchi as an Employer
3.5/5
Saatchi & Saatchi has a 3.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Saatchi & Saatchi scored a 30 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of Saatchi & Saatchi would recommend the brand to a friend. ENPS measures how likely Saatchi & Saatchi employees would recommend working at Saatchi & Saatchi to a friend.
Net Promoter Score
30
NPS Score
| 59% | Promoters |
|---|---|
| 12% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 37% | Promoters |
|---|---|
| 15% | Passive |
| 48% | Detractors |
