-67
NPS
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Saatva
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About Saatva's Brand
Saatva is a seller of mattresses and home furnishing products.
Brand at a Glance
67%
Customer Loyalty
2.4/5
Product Quality
2.8/5
Pricing
2.1/5
Customer Service
Saatva NPS
Saatva's Net Promoter Score (NPS) is a -67 with 13% Promoters, 7% Passives, and 80% Detractors. Net Promoter Score tracks whether Saatva's customers would recommend using the product based on a scale of -100 to 100.
Saatva Overall NPS
| 13% | Promoters |
|---|---|
| 7% | Passives |
| 80% | Detractors |
Saatva NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
Jun 2023 -100 | Jun 2023 | -100 |
Sep 2024 -50 | Sep 2024 | -50 |
Nov 2024 -60 | Nov 2024 | -60 |
Jan 2025 -43 | Jan 2025 | -43 |
Feb 2025 -54 | Feb 2025 | -54 |
Mar 2025 -59 | Mar 2025 | -59 |
Aug 2025 -62 | Aug 2025 | -62 |
Dec 2025 -67 | Dec 2025 | -67 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Saatva NPS by Ethnicity
Saatva's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Saatva NPS by Usage
Saatva's NPS was rated -100 points by customers who have used Saatva's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
Saatva Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of Saatva users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Saatva Customer Loyalty Score by Ethnicity
Saatva's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Saatva.
64
out of 100
Caucasian
Saatva Customer Loyalty Score by Usage
Saatva's Customer Loyalty score was rated 46% by customers who have used Saatva's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Saatva Product Quality
2.4/5
Saatva has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Saatva's overall Product Quality score rated by its users and customers.
Saatva Product Information
Saatva’s product quality score is a 2.4 out of 5 as rated by its users and customers.
- Website
- http://saatvamattress.com/
- Company Size
- 51-200 Employees
Industry
Tech
Retail
Quick Insights into Saatva Product Quality
Saatva's Product Quality score was rated highest by Caucasian customers.
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Ranked Saatva Product Quality the Highest
Saatva Product Quality Score by Ethnicity
Saatva's Product Quality score was rated 1.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Saatva.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Saatva Product Quality Score by Usage
Saatva's Product Quality score was rated 1.8 stars by customers who have used Saatva's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Saatva Pricing
Saatva ROI & Value For Money
2.8/5
Saatva has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Quick Insights into Saatva ROI
Saatva's ROI score was rated highest by Caucasian customers.
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Ranked Saatva ROI the Highest
Saatva ROI Score by Ethnicity
Saatva's ROI score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Saatva.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Saatva ROI Score by Usage
Saatva's ROI score was rated 2.6 stars by customers who have used Saatva's products/services for Less than 1 Year.
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Saatva Customer Satisfaction (CSAT)
Saatva Customer Satisfaction (CSAT) Score
21 / 100
Saatva has an overall Customer Satisfaction score of 21 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
7%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
29%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Saatva Customer Satisfaction
Saatva's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Saatva Customer Satisfaction the Highest
Saatva Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Saatva's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Saatva.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
40%
Very Dissatisfied
60%
Saatva Customer Satisfaction Score by Usage
Saatva's Customer Satisfaction score was rated 0 points by customers who have used Saatva's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Saatva Customer Service
2.1/5
Saatva has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
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About Saatva's Customer Service
Address
Westport, CT
Website
http://saatvamattress.com/
Quick Insights into Saatva Customer Service
Saatva's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Saatva's Customer Service score.
Ranked Saatva Customer Service the Highest
Saatva Customer Service Score by Ethnicity
Saatva's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Saatva.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Saatva Customer Service Score by Usage
Saatva's Customer Service score was rated 1.5 stars by customers who have used Saatva's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Saatva as an Employer
2.6/5
Saatva has a 2.6/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Saatva scored a -67 for Net Promoter Score and a -46 for Employee Net Promoter Score. NPS gauges how likely a customer of Saatva would recommend the brand to a friend. ENPS measures how likely Saatva employees would recommend working at Saatva to a friend.
Net Promoter Score
-67
NPS Score
| 13% | Promoters |
|---|---|
| 7% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
-46
eNPS Score
| 27% | Promoters |
|---|---|
| 0% | Passive |
| 73% | Detractors |
