30
NPS
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SABA SOFTWARE INC
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About SABA SOFTWARE INC's Brand
Brand at a Glance
3.9/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
SABA SOFTWARE INC NPS
SABA SOFTWARE INC's Net Promoter Score (NPS) is a 30 with 55% Promoters, 20% Passives, and 25% Detractors. Net Promoter Score tracks whether SABA SOFTWARE INC's customers would recommend using the product based on a scale of -100 to 100.
SABA SOFTWARE INC Overall NPS
| 55% | Promoters |
|---|---|
| 20% | Passives |
| 25% | Detractors |
SABA SOFTWARE INC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 30 | Aug 2020 | 30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SABA SOFTWARE INC NPS by Usage
SABA SOFTWARE INC's NPS was rated the highest by customers who have used SABA SOFTWARE INC's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 46 | Less than 1 Year | 46 |
1 to 2 Years 40 | 1 to 2 Years | 40 |
2 to 5 Years 7 | 2 to 5 Years | 7 |
SABA SOFTWARE INC Product Quality
3.9/5
SABA SOFTWARE INC has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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SABA SOFTWARE INC Product Information
SABA SOFTWARE INC serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, and Mexico. SABA SOFTWARE INC supports iOS, Web, and Android devices and offers products for medium and large sized businesses.
SABA SOFTWARE INC’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated SABA SOFTWARE INC's product the highest. Reviewers from the Tech industry rated SABA SOFTWARE INC the lowest at 3.6.
- Website
- https://www.saba.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Languages Supported
English
Chinese (Traditional)
Dutch
French
German
Indonesian
Portuguese
Spanish
Thai
Chinese (Simplified)
Japanese
Turkish
Italian
Russian
Czech
Swedish
Polish
Danish
Finnish
Hungarian
Irish
Norwegian
Quick Insights into SABA SOFTWARE INC Product Quality
SABA SOFTWARE INC's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Tech industry.
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Ranked SABA SOFTWARE INC Product Quality the Highest
Ranked SABA SOFTWARE INC Product Quality the Lowest
SABA SOFTWARE INC Product Quality Score by Usage
SABA SOFTWARE INC's Product Quality score was rated the highest by customers who have used SABA SOFTWARE INC's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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SABA SOFTWARE INC Product Quality Score by Industry
SABA SOFTWARE INC's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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SABA SOFTWARE INC Pricing
SABA SOFTWARE INC ROI & Value For Money
3.6/5
SABA SOFTWARE INC has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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SABA SOFTWARE INC Pricing Plans
SABA SOFTWARE INC has a pricing structure that accommodates medium and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Food and Beverages industry. The users from the Hospitality industry think that they had the lowest ROI from SABA SOFTWARE INC.
Who Uses SABA SOFTWARE INC?
Medium Businesses
Large Enterprises
Quick Insights into SABA SOFTWARE INC ROI
SABA SOFTWARE INC's ROI score was rated highest by customers from the Food and Beverages industry, and rated lowest by customers from the Tech industry.
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Ranked SABA SOFTWARE INC ROI the Highest
Ranked SABA SOFTWARE INC ROI the Lowest
SABA SOFTWARE INC ROI Score by Industry
SABA SOFTWARE INC's ROI score was rated the highest by Food and Beverages industry customers, and the lowest by Tech industry customers.
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SABA SOFTWARE INC Customer Service
3.7/5
SABA SOFTWARE INC has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About SABA SOFTWARE INC's Customer Service
Address
Austin, TX
Website
https://www.saba.com
Consumer vs. Employees
SABA SOFTWARE INC scored a 30 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of SABA SOFTWARE INC would recommend the brand to a friend. ENPS measures how likely SABA SOFTWARE INC employees would recommend working at SABA SOFTWARE INC to a friend.
Net Promoter Score
30
NPS Score
| 55% | Promoters |
|---|---|
| 20% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
