28
NPS
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Brand Page
SADA
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About SADA's Brand
SADA is a leading global provider of business and technology services empowering people to transform their work, their organizations and the world. SADA teams have helped enterprise clients in healthcare, media, entertainment, retail, manufacturing and the public sector achieve their boldest ambitions and solve their most complex problems. A Google Cloud Premier partner with multiple Specializations, SADA delivers continuous innovation, strong partnerships and service excellence. This has led to numerous accolades and awards, including the Google Cloud Global Reseller Partner of the Year for 2018, 2019, and 2020, the Inc. 5000 list of America’s Fastest Growing Private Companies for 15 straight years, and the 2020 Inc. list of America's Top 50 Workplaces. More info at www.sada.com. Mission: We exist to serve our clients’ best interests, helping them achieve their business objectives through the strategic implementation of innovative technology solutions.
Brand at a Glance
87%
Customer Loyalty
3.8/5
Product Quality
4.1/5
Pricing
3.8/5
Customer Service
SADA NPS
SADA's Net Promoter Score (NPS) is a 28 with 57% Promoters, 14% Passives, and 29% Detractors. Net Promoter Score tracks whether SADA's customers would recommend using the product based on a scale of -100 to 100.
SADA Overall NPS
| 57% | Promoters |
|---|---|
| 14% | Passives |
| 29% | Detractors |
SADA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Jan 2021 100 | Jan 2021 | 100 |
Mar 2021 66 | Mar 2021 | 66 |
Jul 2021 75 | Jul 2021 | 75 |
Oct 2022 40 | Oct 2022 | 40 |
Feb 2024 49 | Feb 2024 | 49 |
Dec 2024 29 | Dec 2024 | 29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SADA Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of SADA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SADA Product Quality
3.8/5
SADA has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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SADA Product Information
SADA’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://sada.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Enterprise
SaaS
Small Business Services
SADA Pricing
SADA ROI & Value For Money
4.1/5
SADA has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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SADA Customer Satisfaction (CSAT)
SADA Customer Satisfaction (CSAT) Score
50 / 100
SADA has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SADA Customer Service
3.8/5
SADA has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About SADA's Customer Service
Address
5250 Lankershim Blvd, Suite #620, North Hollywood, CA 91601
Website
http://sada.com
Phone Number
8187660090
SADA's Social Links
Consumer vs. Employees
SADA scored a 28 for Net Promoter Score and a 79 for Employee Net Promoter Score. NPS gauges how likely a customer of SADA would recommend the brand to a friend. ENPS measures how likely SADA employees would recommend working at SADA to a friend.
Net Promoter Score
28
NPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
79
eNPS Score
| 84% | Promoters |
|---|---|
| 11% | Passive |
| 5% | Detractors |
