-57
NPS
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SAE International
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About SAE International's Brand
SAE International is a professional association for engineering professionals in aerospace, automotive, and commercial-vehicle industries.
Brand at a Glance
73%
Customer Loyalty
3.3/5
Product Quality
2.9/5
Pricing
3/5
Customer Service
SAE International NPS
SAE International's Net Promoter Score (NPS) is a -57 with 14% Promoters, 15% Passives, and 71% Detractors. Net Promoter Score tracks whether SAE International's customers would recommend using the product based on a scale of -100 to 100.
SAE International Overall NPS
| 14% | Promoters |
|---|---|
| 15% | Passives |
| 71% | Detractors |
SAE International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -100 | Mar 2021 | -100 |
Jul 2021 -100 | Jul 2021 | -100 |
Jun 2022 -100 | Jun 2022 | -100 |
Oct 2022 -75 | Oct 2022 | -75 |
Sep 2023 -80 | Sep 2023 | -80 |
May 2024 -57 | May 2024 | -57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SAE International NPS by Gender
SAE International's NPS was rated -34 by Male customers on Comparably.
Male
-34
SAE International's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
SAE International's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
SAE International Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of SAE International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SAE International Customer Loyalty Score by Gender
SAE International's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
SAE International Product Quality
3.3/5
SAE International has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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SAE International Product Information
SAE International’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.sae.org/
- Company Size
- 501-1,000 Employees
Industry
Tech
Consumer Services
Quick Insights into SAE International Product Quality
SAE International's Product Quality score was rated highest by Male customers.
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Ranked SAE International Product Quality the Highest
SAE International Product Quality Score by Gender
SAE International's Product Quality score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
SAE International Pricing
SAE International ROI & Value For Money
2.9/5
SAE International has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into SAE International ROI
SAE International's ROI score was rated highest by Male customers.
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Ranked SAE International ROI the Highest
SAE International ROI Score by Gender
SAE International's ROI score was rated 2.5 by Male customers on Comparably.
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Male
2.5/5
Female
N/A
SAE International Customer Satisfaction (CSAT)
SAE International Customer Satisfaction (CSAT) Score
33 / 100
SAE International has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SAE International Customer Service
3/5
SAE International has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About SAE International's Customer Service
Address
400 Commonwealth Drive, Warrendale, PA
Website
http://www.sae.org/
Phone Number
7247765944
Quick Insights into SAE International Customer Service
SAE International's Customer Service score was rated highest by Male customers.
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Ranked SAE International Customer Service the Highest
SAE International Customer Service Score by Gender
SAE International's Customer Service score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of SAE International.
Male
2.6/5
Female
N/A
SAE International as an Employer
2.2/5
SAE International has a 2.2/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
SAE International scored a -57 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of SAE International would recommend the brand to a friend. ENPS measures how likely SAE International employees would recommend working at SAE International to a friend.
Net Promoter Score
-57
NPS Score
| 14% | Promoters |
|---|---|
| 15% | Passive |
| 71% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
