34
NPS
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Safe-Guard Products
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About Safe-Guard Products' Brand
Safe-Guard provides products and solutions to the motor vehicle industry that protect consumers from the perils of ownership
Brand at a Glance
79%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Safe-Guard Products NPS
Safe-Guard Products's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Safe-Guard Products's customers would recommend using the product based on a scale of -100 to 100.
Safe-Guard Products Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Safe-Guard Products NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
Feb 2023 0 | Feb 2023 | 0 |
May 2023 33 | May 2023 | 33 |
Jan 2024 50 | Jan 2024 | 50 |
Jan 2025 33 | Jan 2025 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Safe-Guard Products NPS by Gender
Safe-Guard Products's NPS was rated 50 by Male customers on Comparably.
Male
50
Safe-Guard Products's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
N/A
Safe-Guard Products's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Safe-Guard Products NPS by Usage
Safe-Guard Products's NPS was rated 50 points by customers who have used Safe-Guard Products's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 50 | 2 to 5 Years | 50 |
Safe-Guard Products Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Safe-Guard Products users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Safe-Guard Products Customer Loyalty Score by Gender
Safe-Guard Products's Customer Loyalty score was rated 78 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Safe-Guard Products.
Male
78%
Yes
Female
N/A
Yes
Safe-Guard Products Customer Loyalty Score by Usage
Safe-Guard Products's Customer Loyalty score was rated 78% by customers who have used Safe-Guard Products's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Safe-Guard Products Product Quality
3.4/5
Safe-Guard Products has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Safe-Guard Products' overall Product Quality score rated by its users and customers.
Safe-Guard Products Product Information
Safe-Guard Products’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Quick Insights into Safe-Guard Products Product Quality
Safe-Guard Products's Product Quality score was rated highest by customers who have used Safe-Guard Products's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Safe-Guard Products' Product Quality.
Ranked Safe-Guard Products Product Quality the Highest
Safe-Guard Products Product Quality Score by Gender
Safe-Guard Products's Product Quality score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Safe-Guard Products.
Male
3.9/5
Female
N/A
Safe-Guard Products Product Quality Score by Usage
Safe-Guard Products's Product Quality score was rated 3.9 stars by customers who have used Safe-Guard Products's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Safe-Guard Products Pricing
Safe-Guard Products ROI & Value For Money
3.4/5
Safe-Guard Products has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Safe-Guard Products ROI
Safe-Guard Products's ROI score was rated highest by customers who have used Safe-Guard Products's products/services for 2 to 5 Years.
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Ranked Safe-Guard Products ROI the Highest
Safe-Guard Products ROI Score by Gender
Safe-Guard Products's ROI score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Safe-Guard Products.
Male
3.9/5
Female
N/A
Safe-Guard Products ROI Score by Usage
Safe-Guard Products's ROI score was rated 3.9 stars by customers who have used Safe-Guard Products's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Safe-Guard Products Customer Satisfaction (CSAT)
Safe-Guard Products Customer Satisfaction (CSAT) Score
60 / 100
Safe-Guard Products has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Safe-Guard Products Customer Satisfaction
Safe-Guard Products's Customer Satisfaction score was rated highest by customers who have used Safe-Guard Products's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Safe-Guard Products' Customer Satisfaction.
Ranked Safe-Guard Products Customer Satisfaction the Highest
Safe-Guard Products Customer Satisfaction Score by Gender
Safe-Guard Products's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Safe-Guard Products.
67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Safe-Guard Products Customer Satisfaction Score by Usage
Safe-Guard Products's Customer Satisfaction score was rated 67 points by customers who have used Safe-Guard Products's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Safe-Guard Products Customer Service
3.4/5
Safe-Guard Products has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Safe-Guard Products's Customer Service
Address
Two Concourse Parkway Suite 500, Atlanta, GA 30328
Website
http://www.safe-guardproducts.com/
Phone Number
404-816-3221
Quick Insights into Safe-Guard Products Customer Service
Safe-Guard Products's Customer Service score was rated highest by customers who have used Safe-Guard Products's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Safe-Guard Products' Customer Service score.
Ranked Safe-Guard Products Customer Service the Highest
Safe-Guard Products Customer Service Score by Gender
Safe-Guard Products's Customer Service score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Safe-Guard Products.
Male
3.9/5
Female
N/A
Safe-Guard Products Customer Service Score by Usage
Safe-Guard Products's Customer Service score was rated 3.9 stars by customers who have used Safe-Guard Products's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Safe-Guard Products as an Employer
3.3/5
Safe-Guard Products has a 3.3/5 stars for its overall company culture rated by their employees
bottom
30%
CEO of Safe-Guard Products
In the Bottom 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Safe-Guard Products scored a 34 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of Safe-Guard Products would recommend the brand to a friend. ENPS measures how likely Safe-Guard Products employees would recommend working at Safe-Guard Products to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
