-56
NPS
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Brand Page
Safebuilt
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About Safebuilt's Brand
A Loveland, Colorado based provider of community development services for local governments and public agencies,
Brand at a Glance
36%
Customer Loyalty
2.4/5
Product Quality
2.2/5
Pricing
2.2/5
Customer Service
Safebuilt NPS
Safebuilt's Net Promoter Score (NPS) is a -56 with 11% Promoters, 22% Passives, and 67% Detractors. Net Promoter Score tracks whether Safebuilt's customers would recommend using the product based on a scale of -100 to 100.
Safebuilt Overall NPS
| 11% | Promoters |
|---|---|
| 22% | Passives |
| 67% | Detractors |
Safebuilt NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 -100 | Jun 2023 | -100 |
Jul 2023 0 | Jul 2023 | 0 |
Oct 2023 -33 | Oct 2023 | -33 |
Jan 2024 -50 | Jan 2024 | -50 |
May 2024 -60 | May 2024 | -60 |
Jun 2024 -51 | Jun 2024 | -51 |
Dec 2024 -50 | Dec 2024 | -50 |
Apr 2026 -55 | Apr 2026 | -55 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Safebuilt NPS by Gender
Safebuilt's NPS was rated -100 by Male customers on Comparably.
Male
-100
Safebuilt's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
Safebuilt's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Safebuilt Customer Loyalty
36%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
36% of Safebuilt users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Safebuilt Customer Loyalty Score by Gender
Safebuilt's Customer Loyalty score was rated 10 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Safebuilt.
Male
10%
Yes
Female
N/A
Yes
Safebuilt Product Quality
2.4/5
Safebuilt has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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Safebuilt Product Information
Safebuilt’s product quality score is a 2.4 out of 5 as rated by its users and customers.
- Website
- http://www.safebuilt.com/
- Company Size
- 1,001-5,000 Employees
Industry
Construction
Quick Insights into Safebuilt Product Quality
Safebuilt's Product Quality score was rated highest by Male customers.
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Ranked Safebuilt Product Quality the Highest
Safebuilt Product Quality Score by Gender
Safebuilt's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Safebuilt.
Male
1.5/5
Female
N/A
Safebuilt Pricing
Safebuilt ROI & Value For Money
2.2/5
Safebuilt has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Quick Insights into Safebuilt ROI
Safebuilt's ROI score was rated highest by Male customers.
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Ranked Safebuilt ROI the Highest
Safebuilt ROI Score by Gender
Safebuilt's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Safebuilt.
Male
1.5/5
Female
N/A
Safebuilt Customer Satisfaction (CSAT)
Safebuilt Customer Satisfaction (CSAT) Score
14 / 100
Safebuilt has an overall Customer Satisfaction score of 14 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
0%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
0%
Very Dissatisfied
57%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Safebuilt Customer Satisfaction
Safebuilt's Customer Satisfaction score was rated highest by Male customers.
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Ranked Safebuilt Customer Satisfaction the Highest
Safebuilt Customer Satisfaction Score by Gender
Safebuilt's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Safebuilt.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Safebuilt Customer Service
2.2/5
Safebuilt has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Safebuilt's Customer Service
Address
3755 Precision Drive, Suite 140, Loveland, CO 80538
Website
http://www.safebuilt.com/
Phone Number
9702922200
Quick Insights into Safebuilt Customer Service
Safebuilt's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Safebuilt's Customer Service score.
Ranked Safebuilt Customer Service the Highest
Safebuilt Customer Service Score by Gender
Safebuilt's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Safebuilt.
Male
1.5/5
Female
N/A
Safebuilt as an Employer
2.2/5
Safebuilt has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Safebuilt scored a -56 for Net Promoter Score and a -54 for Employee Net Promoter Score. NPS gauges how likely a customer of Safebuilt would recommend the brand to a friend. ENPS measures how likely Safebuilt employees would recommend working at Safebuilt to a friend.
Net Promoter Score
-56
NPS Score
| 11% | Promoters |
|---|---|
| 22% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-54
eNPS Score
| 23% | Promoters |
|---|---|
| 0% | Passive |
| 77% | Detractors |
