-51
NPS
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Safebuilt
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About Safebuilt's Brand
A Loveland, Colorado based provider of community development services for local governments and public agencies,
Brand at a Glance
39%
Customer Loyalty
2.6/5
Product Quality
2.4/5
Pricing
2.4/5
Customer Service
Safebuilt NPS
Safebuilt's Net Promoter Score (NPS) is a -51 with 12% Promoters, 25% Passives, and 63% Detractors. Net Promoter Score tracks whether Safebuilt's customers would recommend using the product based on a scale of -100 to 100.
Safebuilt Overall NPS
| 12% | Promoters |
|---|---|
| 25% | Passives |
| 63% | Detractors |
Safebuilt NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 -100 | Jun 2023 | -100 |
Jul 2023 0 | Jul 2023 | 0 |
Oct 2023 -33 | Oct 2023 | -33 |
Jan 2024 -50 | Jan 2024 | -50 |
May 2024 -60 | May 2024 | -60 |
Jun 2024 -51 | Jun 2024 | -51 |
Dec 2024 -50 | Dec 2024 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Safebuilt Customer Loyalty
39%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
39% of Safebuilt users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Safebuilt Product Quality
2.6/5
Safebuilt has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Safebuilt's overall Product Quality score rated by its users and customers.
Safebuilt Product Information
Safebuilt’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://www.safebuilt.com/
- Company Size
- 1,001-5,000 Employees
Industry
Construction
Safebuilt Pricing
Safebuilt ROI & Value For Money
2.4/5
Safebuilt has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Safebuilt's overall ROI score rated by its users and customers.
Safebuilt Customer Satisfaction (CSAT)
Safebuilt Customer Satisfaction (CSAT) Score
17 / 100
Safebuilt has an overall Customer Satisfaction score of 17 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Safebuilt Customer Service
2.4/5
Safebuilt has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Safebuilt's overall Customer Service score rated by its users and customers.
About Safebuilt's Customer Service
Address
3755 Precision Drive, Suite 140, Loveland, CO 80538
Website
http://www.safebuilt.com/
Phone Number
9702922200
Safebuilt as an Employer
2.2/5
Safebuilt has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Safebuilt scored a -51 for Net Promoter Score and a -54 for Employee Net Promoter Score. NPS gauges how likely a customer of Safebuilt would recommend the brand to a friend. ENPS measures how likely Safebuilt employees would recommend working at Safebuilt to a friend.
Net Promoter Score
-51
NPS Score
| 12% | Promoters |
|---|---|
| 25% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
-54
eNPS Score
| 23% | Promoters |
|---|---|
| 0% | Passive |
| 77% | Detractors |
