16
NPS
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Brand Page
SafeGuard Global
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About SafeGuard Global's Brand
We are your human capital growth engine.
Brand at a Glance
83%
Customer Loyalty
3.5/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
SafeGuard Global NPS
SafeGuard Global's Net Promoter Score (NPS) is a 16 with 58% Promoters, 0% Passives, and 42% Detractors. Net Promoter Score tracks whether SafeGuard Global's customers would recommend using the product based on a scale of -100 to 100.
SafeGuard Global Overall NPS
| 58% | Promoters |
|---|---|
| 0% | Passives |
| 42% | Detractors |
SafeGuard Global NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Jun 2022 -33 | Jun 2022 | -33 |
Aug 2022 20 | Aug 2022 | 20 |
Sep 2022 33 | Sep 2022 | 33 |
Feb 2023 15 | Feb 2023 | 15 |
Mar 2023 25 | Mar 2023 | 25 |
Jun 2023 11 | Jun 2023 | 11 |
Sep 2023 20 | Sep 2023 | 20 |
Oct 2023 27 | Oct 2023 | 27 |
Sep 2025 17 | Sep 2025 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SafeGuard Global Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of SafeGuard Global users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SafeGuard Global Product Quality
3.5/5
SafeGuard Global has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock SafeGuard Global's overall Product Quality score rated by its users and customers.
SafeGuard Global Product Information
SafeGuard Global’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Professional Services
SafeGuard Global Pricing
SafeGuard Global ROI & Value For Money
3.7/5
SafeGuard Global has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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SafeGuard Global Customer Satisfaction (CSAT)
SafeGuard Global Customer Satisfaction (CSAT) Score
80 / 100
SafeGuard Global has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
30%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SafeGuard Global Customer Service
3.8/5
SafeGuard Global has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock SafeGuard Global's overall Customer Service score rated by its users and customers.
About SafeGuard Global's Customer Service
Address
108 Wild Basin Road South,, Suite 200, Austin, TX 78746
Website
http://www.safeguardglobal.com
Phone Number
(737)704-2200
SafeGuard Global as an Employer
3.7/5
SafeGuard Global has a 3.7/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
SafeGuard Global scored a 16 for Net Promoter Score and a -27 for Employee Net Promoter Score. NPS gauges how likely a customer of SafeGuard Global would recommend the brand to a friend. ENPS measures how likely SafeGuard Global employees would recommend working at SafeGuard Global to a friend.
Net Promoter Score
16
NPS Score
| 58% | Promoters |
|---|---|
| 0% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
-27
eNPS Score
| 23% | Promoters |
|---|---|
| 27% | Passive |
| 50% | Detractors |
