-100
NPS
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Safilo Group
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About Safilo Group's Brand
Manufactures and distributor Italian eye-wear products. The company's Italian eye-wear products includes premium sunglasses, optical frames and sports eye-wear enabling its users to get quality product accompanied with tailored designs.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Safilo Group NPS
Safilo Group's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Safilo Group's customers would recommend using the product based on a scale of -100 to 100.
Safilo Group Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Safilo Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -100 | Aug 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Safilo Group Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Safilo Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Safilo Group Product Quality
4/5
Safilo Group has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Safilo Group's overall Product Quality score rated by its users and customers.
Safilo Group Product Information
Safilo Group’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.safilogroup.com
- Company Size
- 5,001-10,000 Employees
Safilo Group Pricing
Safilo Group ROI & Value For Money
2.5/5
Safilo Group has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Safilo Group's overall ROI score rated by its users and customers.
Safilo Group Customer Satisfaction (CSAT)
Safilo Group Customer Satisfaction (CSAT) Score
100 / 100
Safilo Group has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Safilo Group Customer Service
2.5/5
Safilo Group has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Safilo Group's overall Customer Service score rated by its users and customers.
About Safilo Group's Customer Service
Address
Settima Strada 15, Padova, 35129
Website
www.safilogroup.com
Phone Number
7
Safilo Group as an Employer
4.7/5
Safilo Group has a 4.7/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Safilo Group scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Safilo Group would recommend the brand to a friend. ENPS measures how likely Safilo Group employees would recommend working at Safilo Group to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
