0
NPS
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Safran
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About Safran's Brand
Designer and manufacturer of aircraft and rocket engine and components. The company operates as an international high-technology group and tier-1 supplier of systems and equipment in the aerospace and defense markets.
Brand at a Glance
60%
Customer Loyalty
3/5
Product Quality
3.3/5
Pricing
3/5
Customer Service
Safran NPS
Safran's Net Promoter Score (NPS) is a 0 with 43% Promoters, 14% Passives, and 43% Detractors. Net Promoter Score tracks whether Safran's customers would recommend using the product based on a scale of -100 to 100.
Safran Overall NPS
| 43% | Promoters |
|---|---|
| 14% | Passives |
| 43% | Detractors |
Safran NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 0 | Jan 2021 | 0 |
Dec 2022 50 | Dec 2022 | 50 |
Jan 2023 66 | Jan 2023 | 66 |
Jul 2023 25 | Jul 2023 | 25 |
May 2024 -17 | May 2024 | -17 |
Jun 2025 -1 | Jun 2025 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Safran Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Safran users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Safran Product Quality
3/5
Safran has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Safran's overall Product Quality score rated by its users and customers.
Safran Product Information
Safran’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- www.safran-group.com
- Company Size
- 10,000+ Employees
Safran Pricing
Safran ROI & Value For Money
3.3/5
Safran has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Safran's overall ROI score rated by its users and customers.
Safran Customer Satisfaction (CSAT)
Safran Customer Satisfaction (CSAT) Score
50 / 100
Safran has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Safran Customer Service
3/5
Safran has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Safran's overall Customer Service score rated by its users and customers.
About Safran's Customer Service
Address
, Paris, 75724
Website
www.safran-group.com
Phone Number
7
Safran as an Employer
4.6/5
Safran has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Safran scored a 0 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Safran would recommend the brand to a friend. ENPS measures how likely Safran employees would recommend working at Safran to a friend.
Net Promoter Score
0
NPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 61% | Promoters |
|---|---|
| 28% | Passive |
| 11% | Detractors |
