-19
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Safran USA
Marketing or Exec? Claim Your Free Account
About Safran USA's Brand
Brand at a Glance
49%
Customer Loyalty
3.3/5
Product Quality
3.7/5
Pricing
3.2/5
Customer Service
Safran USA NPS
Safran USA's Net Promoter Score (NPS) is a -19 with 36% Promoters, 9% Passives, and 55% Detractors. Net Promoter Score tracks whether Safran USA's customers would recommend using the product based on a scale of -100 to 100.
Safran USA Overall NPS
| 36% | Promoters |
|---|---|
| 9% | Passives |
| 55% | Detractors |
Safran USA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -25 | Sep 2022 | -25 |
Dec 2022 -33 | Dec 2022 | -33 |
Jan 2023 -20 | Jan 2023 | -20 |
Apr 2023 -9 | Apr 2023 | -9 |
May 2023 0 | May 2023 | 0 |
Aug 2023 8 | Aug 2023 | 8 |
Sep 2023 -1 | Sep 2023 | -1 |
Oct 2023 -6 | Oct 2023 | -6 |
Jan 2024 -12 | Jan 2024 | -12 |
Oct 2024 -17 | Oct 2024 | -17 |
Nov 2024 -14 | Nov 2024 | -14 |
Aug 2025 -18 | Aug 2025 | -18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Safran USA Customer Loyalty
49%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
49% of Safran USA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Safran USA Customer Loyalty Score by Industry
Safran USA's Customer Loyalty score was rated 70% by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Safran USA Product Quality
3.3/5
Safran USA has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Safran USA's overall Product Quality score rated by its users and customers.
Safran USA Product Information
Safran USA’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Safran USA's product the highest.
- Website
- https://www.safran-usa.com/
- Company Size
- 10,000+ Employees
Quick Insights into Safran USA Product Quality
Safran USA's Product Quality score was rated highest by customers from the Aerospace and Aviation industry.
Sign Up to unlock insights into how customers have ranked Safran USA's Product Quality.
Ranked Safran USA Product Quality the Highest
Safran USA Product Quality Score by Industry
Safran USA's Product Quality score was rated 3.8 stars by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Safran USA Pricing
Safran USA ROI & Value For Money
3.7/5
Safran USA has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Safran USA's overall ROI score rated by its users and customers.
Safran USA Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry.
Quick Insights into Safran USA ROI
Safran USA's ROI score was rated highest by customers from the Aerospace and Aviation industry.
Sign Up to unlock insights into how customers have ranked Safran USA's ROI score.
Ranked Safran USA ROI the Highest
Safran USA ROI Score by Industry
Safran USA's ROI score was rated 4.6 stars by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Safran USA Customer Satisfaction (CSAT)
Safran USA Customer Satisfaction (CSAT) Score
43 / 100
Safran USA has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
0%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
14%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Safran USA Customer Service
3.2/5
Safran USA has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Safran USA's overall Customer Service score rated by its users and customers.
About Safran USA's Customer Service
Website
https://www.safran-usa.com/
Quick Insights into Safran USA Customer Service
Safran USA's Customer Service score was rated highest by customers from the Aerospace and Aviation industry.
Sign Up to unlock insights into how customers have ranked Safran USA's Customer Service score.
Ranked Safran USA Customer Service the Highest
Safran USA Customer Service Score by Industry
Safran USA's Customer Service score was rated 3.5 stars by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Safran USA as an Employer
4.2/5
Safran USA has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Safran USA scored a -19 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of Safran USA would recommend the brand to a friend. ENPS measures how likely Safran USA employees would recommend working at Safran USA to a friend.
Net Promoter Score
-19
NPS Score
| 36% | Promoters |
|---|---|
| 9% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 50% | Promoters |
|---|---|
| 18% | Passive |
| 32% | Detractors |
