34
NPS
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Sagawa Express
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About Sagawa Express' Brand
Provider of logistics services. The company primarily involves in door-to-door parcel deliveries and third party logistics.
Brand at a Glance
100%
Customer Loyalty
3.4/5
Product Quality
5/5
Pricing
5/5
Customer Service
Sagawa Express NPS
Sagawa Express's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Sagawa Express's customers would recommend using the product based on a scale of -100 to 100.
Sagawa Express Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Sagawa Express NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 100 | Apr 2023 | 100 |
May 2023 0 | May 2023 | 0 |
Jan 2025 33 | Jan 2025 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sagawa Express Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Sagawa Express users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sagawa Express Product Quality
3.4/5
Sagawa Express has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Sagawa Express' overall Product Quality score rated by its users and customers.
Sagawa Express Product Information
Sagawa Express’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- www.sagawa-exp.co.jp
- Company Size
- 10,000+ Employees
Sagawa Express Pricing
Sagawa Express ROI & Value For Money
5/5
Sagawa Express has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sagawa Express' overall ROI score rated by its users and customers.
Sagawa Express Customer Satisfaction (CSAT)
Sagawa Express Customer Satisfaction (CSAT) Score
67 / 100
Sagawa Express has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sagawa Express Customer Service
5/5
Sagawa Express has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sagawa Express' overall Customer Service score rated by its users and customers.
About Sagawa Express's Customer Service
Address
68 Tsunoda-cho, Kamitoba, Kyoto,
Website
www.sagawa-exp.co.jp
Consumer vs. Employees
Sagawa Express scored a 34 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Sagawa Express would recommend the brand to a friend. ENPS measures how likely Sagawa Express employees would recommend working at Sagawa Express to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
