40
NPS
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Sage Hospitality
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About Sage Hospitality's Brand
"Sage Hospitality is a provider of hospitality management, investment and development services."
Brand at a Glance
63%
Customer Loyalty
3.5/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
Sage Hospitality NPS
Sage Hospitality's Net Promoter Score (NPS) is a 40 with 64% Promoters, 12% Passives, and 24% Detractors. Net Promoter Score tracks whether Sage Hospitality's customers would recommend using the product based on a scale of -100 to 100.
Sage Hospitality Overall NPS
| 64% | Promoters |
|---|---|
| 12% | Passives |
| 24% | Detractors |
Sage Hospitality NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 20 | Jan 2022 | 20 |
May 2022 34 | May 2022 | 34 |
Aug 2022 13 | Aug 2022 | 13 |
Sep 2022 25 | Sep 2022 | 25 |
Dec 2022 11 | Dec 2022 | 11 |
Mar 2023 27 | Mar 2023 | 27 |
Jun 2023 33 | Jun 2023 | 33 |
Oct 2023 38 | Oct 2023 | 38 |
Nov 2023 43 | Nov 2023 | 43 |
Jul 2024 46 | Jul 2024 | 46 |
Aug 2024 37 | Aug 2024 | 37 |
Nov 2024 40 | Nov 2024 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sage Hospitality NPS by Gender
Sage Hospitality's NPS was rated 67 by Female customers on Comparably.
Female
67
Sage Hospitality's NPS was rated 67 by Female customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Male
N/A
Sage Hospitality's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Sage Hospitality NPS by Ethnicity
Sage Hospitality's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Sage Hospitality NPS by Usage
Sage Hospitality's NPS was rated 34 points by customers who have used Sage Hospitality's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 34 | 1 to 2 Years | 34 |
Sage Hospitality Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Sage Hospitality users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sage Hospitality Customer Loyalty Score by Gender
Sage Hospitality's Customer Loyalty score was rated 40 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Sage Hospitality.
Female
40%
Yes
Male
N/A
Yes
Sage Hospitality Customer Loyalty Score by Ethnicity
Sage Hospitality's Customer Loyalty score was rated 10% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Sage Hospitality.
10
out of 100
Caucasian
Sage Hospitality Customer Loyalty Score by Usage
Sage Hospitality's Customer Loyalty score was rated 40% by customers who have used Sage Hospitality's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Sage Hospitality Product Quality
3.5/5
Sage Hospitality has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Sage Hospitality Product Information
Sage Hospitality’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Hospitality
Quick Insights into Sage Hospitality Product Quality
Sage Hospitality's Product Quality score was rated highest by Female customers.
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Ranked Sage Hospitality Product Quality the Highest
Sage Hospitality Product Quality Score by Gender
Sage Hospitality's Product Quality score was rated 4.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Sage Hospitality.
Female
4.6/5
Male
N/A
Sage Hospitality Product Quality Score by Ethnicity
Sage Hospitality's Product Quality score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Sage Hospitality.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Sage Hospitality Product Quality Score by Usage
Sage Hospitality's Product Quality score was rated 3.5 stars by customers who have used Sage Hospitality's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Sage Hospitality Pricing
Sage Hospitality ROI & Value For Money
3.7/5
Sage Hospitality has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into Sage Hospitality ROI
Sage Hospitality's ROI score was rated highest by Female customers.
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Ranked Sage Hospitality ROI the Highest
Sage Hospitality ROI Score by Gender
Sage Hospitality's ROI score was rated 4.3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Sage Hospitality.
Female
4.3/5
Male
N/A
Sage Hospitality ROI Score by Ethnicity
Sage Hospitality's ROI score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Sage Hospitality.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Sage Hospitality ROI Score by Usage
Sage Hospitality's ROI score was rated 3.1 stars by customers who have used Sage Hospitality's products/services for 1 to 2 Years.
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Sage Hospitality Customer Satisfaction (CSAT)
Sage Hospitality Customer Satisfaction (CSAT) Score
77 / 100
Sage Hospitality has an overall Customer Satisfaction score of 77 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
54%
Satisfied
23%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
23%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sage Hospitality Customer Satisfaction
Sage Hospitality's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Sage Hospitality Customer Satisfaction the Highest
Sage Hospitality Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Sage Hospitality's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Sage Hospitality.
67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Sage Hospitality Customer Service
3.6/5
Sage Hospitality has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Sage Hospitality's Customer Service
Address
1575 Welton St, Denver, CO 80202
Website
https://www.sagehospitality.com/
Phone Number
(303) 595-7200
Sage Hospitality's Social Links
Quick Insights into Sage Hospitality Customer Service
Sage Hospitality's Customer Service score was rated highest by Female customers.
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Ranked Sage Hospitality Customer Service the Highest
Sage Hospitality Customer Service Score by Gender
Sage Hospitality's Customer Service score was rated 4.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Sage Hospitality.
Female
4.6/5
Male
N/A
Sage Hospitality Customer Service Score by Ethnicity
Sage Hospitality's Customer Service score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Sage Hospitality.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Sage Hospitality Customer Service Score by Usage
Sage Hospitality's Customer Service score was rated 3.5 stars by customers who have used Sage Hospitality's products/services for 1 to 2 Years.
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Sage Hospitality as an Employer
3.0/5
Sage Hospitality has a 3.0/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Sage Hospitality scored a 40 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of Sage Hospitality would recommend the brand to a friend. ENPS measures how likely Sage Hospitality employees would recommend working at Sage Hospitality to a friend.
Net Promoter Score
40
NPS Score
| 64% | Promoters |
|---|---|
| 12% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 37% | Promoters |
|---|---|
| 17% | Passive |
| 46% | Detractors |
