100
NPS
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Brand Page
Sage Therapeutics
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About Sage Therapeutics' Brand
Sage Therapeutics is a clinical-stage biopharmaceutical company committed to developing novel medicines to transform the lives of patients with CNS disorders.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Sage Therapeutics NPS
Sage Therapeutics's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Sage Therapeutics's customers would recommend using the product based on a scale of -100 to 100.
Sage Therapeutics Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Sage Therapeutics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sage Therapeutics Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Sage Therapeutics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sage Therapeutics Product Quality
5/5
Sage Therapeutics has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sage Therapeutics' overall Product Quality score rated by its users and customers.
Sage Therapeutics Product Information
Sage Therapeutics’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.sagerx.com
- Company Size
- 501-1,000 Employees
Industry
Biotech and Pharmaceuticals
Sage Therapeutics Pricing
Sage Therapeutics ROI & Value For Money
4.5/5
Sage Therapeutics has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Sage Therapeutics Customer Satisfaction (CSAT)
Sage Therapeutics Customer Satisfaction (CSAT) Score
100 / 100
Sage Therapeutics has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sage Therapeutics Customer Service
4.5/5
Sage Therapeutics has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sage Therapeutics' overall Customer Service score rated by its users and customers.
About Sage Therapeutics's Customer Service
Address
215 First Street, Cambridge, MA 02142
Website
https://www.sagerx.com
Phone Number
617-299-8380
