0
NPS
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Brand Page
Sagemcom
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About Sagemcom's Brand
Manufacturer and distributor of broadband communications and convergence equipment. The company develops communicating terminals market, including set top boxes, internet boxes and electricity meters. It designs, manufactures and ships more than 22 million terminals worldwide every year.
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
2.7/5
Customer Service
Sagemcom NPS
Sagemcom's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Sagemcom's customers would recommend using the product based on a scale of -100 to 100.
Sagemcom Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Sagemcom NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 -100 | Dec 2020 | -100 |
Jul 2022 0 | Jul 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sagemcom Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Sagemcom users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sagemcom Product Quality
3.7/5
Sagemcom has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Sagemcom's overall Product Quality score rated by its users and customers.
Sagemcom Product Information
Sagemcom’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- www.sagemcom.com
- Company Size
- 1,001-5,000 Employees
Sagemcom Pricing
Sagemcom ROI & Value For Money
3.7/5
Sagemcom has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Sagemcom's overall ROI score rated by its users and customers.
Sagemcom Customer Satisfaction (CSAT)
Sagemcom Customer Satisfaction (CSAT) Score
100 / 100
Sagemcom has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sagemcom Customer Service
2.7/5
Sagemcom has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Sagemcom's overall Customer Service score rated by its users and customers.
About Sagemcom's Customer Service
Address
250 route de l'Empereur, Rueil-Malmaison, 92848
Website
www.sagemcom.com
Consumer vs. Employees
Sagemcom scored a 0 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Sagemcom would recommend the brand to a friend. ENPS measures how likely Sagemcom employees would recommend working at Sagemcom to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
