-28
NPS
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Saint Agnes Hospital
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About Saint Agnes Hospital's Brand
In 1862, The Daughters of Charity began Saint Agnes Hospital, carrying on their centuries-old mission of service.
Brand at a Glance
47%
Customer Loyalty
2.3/5
Product Quality
2.9/5
Pricing
2.9/5
Customer Service
Saint Agnes Hospital NPS
Saint Agnes Hospital's Net Promoter Score (NPS) is a -28 with 29% Promoters, 14% Passives, and 57% Detractors. Net Promoter Score tracks whether Saint Agnes Hospital's customers would recommend using the product based on a scale of -100 to 100.
Saint Agnes Hospital Overall NPS
| 29% | Promoters |
|---|---|
| 14% | Passives |
| 57% | Detractors |
Saint Agnes Hospital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 0 | Nov 2020 | 0 |
Apr 2021 50 | Apr 2021 | 50 |
Mar 2022 0 | Mar 2022 | 0 |
Jul 2022 -25 | Jul 2022 | -25 |
Aug 2022 -40 | Aug 2022 | -40 |
Jan 2023 -17 | Jan 2023 | -17 |
Jan 2024 -29 | Jan 2024 | -29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Saint Agnes Hospital Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of Saint Agnes Hospital users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Saint Agnes Hospital Product Quality
2.3/5
Saint Agnes Hospital has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Saint Agnes Hospital's overall Product Quality score rated by its users and customers.
Saint Agnes Hospital Product Information
Saint Agnes Hospital’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Website
- http://stagnes.org
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Consumer Services
Saint Agnes Hospital Pricing
Saint Agnes Hospital ROI & Value For Money
2.9/5
Saint Agnes Hospital has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Saint Agnes Hospital Customer Satisfaction (CSAT)
Saint Agnes Hospital Customer Satisfaction (CSAT) Score
33 / 100
Saint Agnes Hospital has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
67%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Saint Agnes Hospital Customer Service
2.9/5
Saint Agnes Hospital has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Saint Agnes Hospital's Customer Service
Address
900 Caton Ave, Baltimore, MD
Website
http://stagnes.org
Phone Number
410-368-2725
Saint Agnes Hospital as an Employer
3.7/5
Saint Agnes Hospital has a 3.7/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Saint Agnes Hospital scored a -28 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of Saint Agnes Hospital would recommend the brand to a friend. ENPS measures how likely Saint Agnes Hospital employees would recommend working at Saint Agnes Hospital to a friend.
Net Promoter Score
-28
NPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
-23
eNPS Score
| 33% | Promoters |
|---|---|
| 11% | Passive |
| 56% | Detractors |
