23
NPS
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Saks, Inc
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About Saks, Inc's Brand
Saks, Inc., originally Proffitt's Inc. until 1998, is a Fortune 1000 operator of high-end department stores in the United States
Brand at a Glance
75%
Customer Loyalty
3.9/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Saks, Inc NPS
Saks, Inc's Net Promoter Score (NPS) is a 23 with 56% Promoters, 11% Passives, and 33% Detractors. Net Promoter Score tracks whether Saks, Inc's customers would recommend using the product based on a scale of -100 to 100.
Saks, Inc Overall NPS
| 56% | Promoters |
|---|---|
| 11% | Passives |
| 33% | Detractors |
Saks, Inc NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 0 | May 2022 | 0 |
Jul 2022 50 | Jul 2022 | 50 |
Oct 2023 60 | Oct 2023 | 60 |
Jan 2024 33 | Jan 2024 | 33 |
Feb 2024 43 | Feb 2024 | 43 |
Mar 2024 50 | Mar 2024 | 50 |
May 2024 33 | May 2024 | 33 |
Jul 2024 36 | Jul 2024 | 36 |
Jan 2025 46 | Jan 2025 | 46 |
Feb 2025 50 | Feb 2025 | 50 |
Oct 2025 31 | Oct 2025 | 31 |
Jan 2026 22 | Jan 2026 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Saks, Inc NPS by Gender
Saks, Inc's NPS was rated -25 by Male customers on Comparably.
Male
-25
Saks, Inc's NPS was rated -25 by Male customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Female
N/A
Saks, Inc's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Saks, Inc NPS by Ethnicity
Saks, Inc's NPS was rated -40 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -40 | Caucasian | -40 |
Saks, Inc NPS by Usage
Saks, Inc's NPS was rated -75 points by customers who have used Saks, Inc's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -75 | Over 10 Years | -75 |
Saks, Inc Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Saks, Inc users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Saks, Inc Customer Loyalty Score by Gender
Saks, Inc's Customer Loyalty score was rated 55 by Male customers on Comparably.
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Male
55%
Yes
Female
N/A
Yes
Saks, Inc Customer Loyalty Score by Ethnicity
Saks, Inc's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Saks, Inc.
64
out of 100
Caucasian
Saks, Inc Customer Loyalty Score by Usage
Saks, Inc's Customer Loyalty score was rated 78% by customers who have used Saks, Inc's products/services for Over 10 Years.
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Saks, Inc Product Quality
3.9/5
Saks, Inc has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Saks, Inc Product Information
Saks, Inc’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
Ecommerce and Marketplaces
Marketplaces
Quick Insights into Saks, Inc Product Quality
Saks, Inc's Product Quality score was rated highest by Caucasian customers.
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Ranked Saks, Inc Product Quality the Highest
Saks, Inc Product Quality Score by Gender
Saks, Inc's Product Quality score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
Saks, Inc Product Quality Score by Ethnicity
Saks, Inc's Product Quality score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Saks, Inc.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Saks, Inc Product Quality Score by Usage
Saks, Inc's Product Quality score was rated 3.6 stars by customers who have used Saks, Inc's products/services for Over 10 Years.
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Saks, Inc Pricing
Saks, Inc ROI & Value For Money
3.5/5
Saks, Inc has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Saks, Inc ROI
Saks, Inc's ROI score was rated highest by Male customers.
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Ranked Saks, Inc ROI the Highest
Saks, Inc ROI Score by Gender
Saks, Inc's ROI score was rated 3.4 by Male customers on Comparably.
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Male
3.4/5
Female
N/A
Saks, Inc ROI Score by Ethnicity
Saks, Inc's ROI score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Saks, Inc.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Saks, Inc ROI Score by Usage
Saks, Inc's ROI score was rated 3 stars by customers who have used Saks, Inc's products/services for Over 10 Years.
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Saks, Inc Customer Satisfaction (CSAT)
Saks, Inc Customer Satisfaction (CSAT) Score
58 / 100
Saks, Inc has an overall Customer Satisfaction score of 58 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
51%
Satisfied
7%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Saks, Inc Customer Satisfaction
Saks, Inc's Customer Satisfaction score was rated highest by Male customers.
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Ranked Saks, Inc Customer Satisfaction the Highest
Saks, Inc Customer Satisfaction Score by Gender
Saks, Inc's Customer Satisfaction score was rated 50 by Male customers on Comparably.
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50 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 50% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Saks, Inc Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Saks, Inc's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
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40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
20%
Saks, Inc Customer Satisfaction Score by Usage
Saks, Inc's Customer Satisfaction score was rated 25 points by customers who have used Saks, Inc's products/services for Over 10 Years.
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Saks, Inc Customer Service
3.5/5
Saks, Inc has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Saks, Inc's Customer Service
Address
12 East 49th Street, New York City, NY 10017
Website
https://www.saksincorporated.com/
Phone Number
212-940-5305
Quick Insights into Saks, Inc Customer Service
Saks, Inc's Customer Service score was rated highest by Male customers.
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Ranked Saks, Inc Customer Service the Highest
Saks, Inc Customer Service Score by Gender
Saks, Inc's Customer Service score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Saks, Inc.
Male
3.9/5
Female
N/A
Saks, Inc Customer Service Score by Ethnicity
Saks, Inc's Customer Service score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Saks, Inc.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Saks, Inc Customer Service Score by Usage
Saks, Inc's Customer Service score was rated 2.4 stars by customers who have used Saks, Inc's products/services for Over 10 Years.
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Saks, Inc as an Employer
2.9/5
Saks, Inc has a 2.9/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Saks, Inc scored a 23 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Saks, Inc would recommend the brand to a friend. ENPS measures how likely Saks, Inc employees would recommend working at Saks, Inc to a friend.
Net Promoter Score
23
NPS Score
| 56% | Promoters |
|---|---|
| 11% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 40% | Promoters |
|---|---|
| 30% | Passive |
| 30% | Detractors |
