28
NPS
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Saladworks
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About Saladworks' Brand
Saladworks is the nation's first and largest fresh-tossed salad franchise concept, with over 100 locations across the country.
Brand at a Glance
31%
Customer Loyalty
2.8/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Saladworks NPS
Saladworks's Net Promoter Score (NPS) is a 28 with 57% Promoters, 14% Passives, and 29% Detractors. Net Promoter Score tracks whether Saladworks's customers would recommend using the product based on a scale of -100 to 100.
Saladworks Overall NPS
| 57% | Promoters |
|---|---|
| 14% | Passives |
| 29% | Detractors |
Saladworks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
Sep 2022 33 | Sep 2022 | 33 |
May 2023 50 | May 2023 | 50 |
Jun 2023 20 | Jun 2023 | 20 |
Sep 2023 33 | Sep 2023 | 33 |
Dec 2023 29 | Dec 2023 | 29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Saladworks Customer Loyalty
31%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
31% of Saladworks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Saladworks Product Quality
2.8/5
Saladworks has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Saladworks' overall Product Quality score rated by its users and customers.
Saladworks Product Information
Saladworks’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.saladworks.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Food and Beverages
Marketplaces
Saladworks Pricing
Saladworks ROI & Value For Money
3.5/5
Saladworks has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Saladworks' overall ROI score rated by its users and customers.
Saladworks Customer Satisfaction (CSAT)
Saladworks Customer Satisfaction (CSAT) Score
49 / 100
Saladworks has an overall Customer Satisfaction score of 49 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
16%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
17%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Saladworks Customer Service
3.6/5
Saladworks has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Saladworks' overall Customer Service score rated by its users and customers.
About Saladworks's Customer Service
Address
161 Washington Street, Suite 300, Conshohocken, PA 19428
Website
http://www.saladworks.com/
Phone Number
(610) 825-3080
Saladworks as an Employer
2.5/5
Saladworks has a 2.5/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Saladworks scored a 28 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of Saladworks would recommend the brand to a friend. ENPS measures how likely Saladworks employees would recommend working at Saladworks to a friend.
Net Promoter Score
28
NPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 38% | Promoters |
|---|---|
| 16% | Passive |
| 46% | Detractors |
