22
NPS
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Salary.com
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About Salary.com's Brand
Salary.com provides on-demand compensation, payroll, human resource management, performance management and competency management solutions.
Brand at a Glance
81%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Salary.com NPS
Salary.com's Net Promoter Score (NPS) is a 22 with 44% Promoters, 34% Passives, and 22% Detractors. Net Promoter Score tracks whether Salary.com's customers would recommend using the product based on a scale of -100 to 100.
Salary.com Overall NPS
| 44% | Promoters |
|---|---|
| 34% | Passives |
| 22% | Detractors |
Salary.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 0 | Jun 2022 | 0 |
Jul 2022 33 | Jul 2022 | 33 |
Jan 2023 20 | Jan 2023 | 20 |
Sep 2023 34 | Sep 2023 | 34 |
Dec 2023 27 | Dec 2023 | 27 |
Jan 2024 12 | Jan 2024 | 12 |
Mar 2024 22 | Mar 2024 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Salary.com NPS by Gender
Salary.com's NPS was rated 100 by Male customers on Comparably.
Male
100
Salary.com's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
Salary.com's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Salary.com NPS by Age
Salary.com's NPS was rated 67 points by customers ages 36-40 on Comparably.
Salary.com Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Salary.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Salary.com Customer Loyalty Score by Gender
Salary.com's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Salary.com.
Male
100%
Yes
Female
N/A
Yes
Salary.com Customer Loyalty Score by Age
Salary.com's Customer Loyalty score was rated 100% by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Salary.com.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
Salary.com Product Quality
3.6/5
Salary.com has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Salary.com's overall Product Quality score rated by its users and customers.
Salary.com Product Information
Salary.com’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://salary.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Enterprise
Quick Insights into Salary.com Product Quality
Salary.com's Product Quality score was rated highest by customers ages 36-40.
Sign Up to unlock insights into how customers have ranked Salary.com's Product Quality.
Ranked Salary.com Product Quality the Highest
Salary.com Product Quality Score by Gender
Salary.com's Product Quality score was rated 4.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Salary.com.
Male
4.6/5
Female
N/A
Salary.com Product Quality Score by Age
Salary.com's Product Quality score was rated 4.6 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Salary.com.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.6 | 36-40 | 4.6 |
Salary.com Pricing
Salary.com ROI & Value For Money
3.6/5
Salary.com has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Salary.com ROI
Salary.com's ROI score was rated highest by customers ages 36-40.
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Ranked Salary.com ROI the Highest
Salary.com ROI Score by Gender
Salary.com's ROI score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Salary.com.
Male
4.5/5
Female
N/A
Salary.com ROI Score by Age
Salary.com's ROI score was rated 4.6 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Salary.com.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.6 | 36-40 | 4.6 |
Salary.com Customer Satisfaction (CSAT)
Salary.com Customer Satisfaction (CSAT) Score
62 / 100
Salary.com has an overall Customer Satisfaction score of 62 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
12%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
13%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Salary.com Customer Satisfaction
Salary.com's Customer Satisfaction score was rated highest by customers ages 36-40.
Sign Up to unlock insights into how customers have ranked Salary.com's Customer Satisfaction.
Ranked Salary.com Customer Satisfaction the Highest
Salary.com Customer Satisfaction Score by Gender
Salary.com's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Salary.com.
67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Salary.com Customer Satisfaction Score by Age
Salary.com's Customer Satisfaction score was rated 67 points by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Salary.com.
0
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40
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100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 67% |
Salary.com Customer Service
3.7/5
Salary.com has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Salary.com's overall Customer Service score rated by its users and customers.
About Salary.com's Customer Service
Address
Needham, MA 02494
Website
http://salary.com
Quick Insights into Salary.com Customer Service
Salary.com's Customer Service score was rated highest by customers ages 36-40.
Sign Up to unlock insights into how customers have ranked Salary.com's Customer Service score.
Ranked Salary.com Customer Service the Highest
Salary.com Customer Service Score by Gender
Salary.com's Customer Service score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Salary.com.
Male
4.5/5
Female
N/A
Salary.com Customer Service Score by Age
Salary.com's Customer Service score was rated 4.8 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Salary.com.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 4.8 | 36-40 | 4.8 |
Salary.com as an Employer
4.6/5
Salary.com has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Salary.com scored a 22 for Net Promoter Score and a 36 for Employee Net Promoter Score. NPS gauges how likely a customer of Salary.com would recommend the brand to a friend. ENPS measures how likely Salary.com employees would recommend working at Salary.com to a friend.
Net Promoter Score
22
NPS Score
| 44% | Promoters |
|---|---|
| 34% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
36
eNPS Score
| 65% | Promoters |
|---|---|
| 6% | Passive |
| 29% | Detractors |
