2
NPS
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Salt River Project
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About Salt River Project's Brand
As one of Arizona's largest utilities, Salt River Project has delivered low-cost, reliable power and water for more than 100 years.
Brand at a Glance
83%
Customer Loyalty
3.6/5
Product Quality
3.2/5
Pricing
3.6/5
Customer Service
Salt River Project NPS
Salt River Project's Net Promoter Score (NPS) is a 2 with 40% Promoters, 22% Passives, and 38% Detractors. Net Promoter Score tracks whether Salt River Project's customers would recommend using the product based on a scale of -100 to 100.
Salt River Project Overall NPS
| 40% | Promoters |
|---|---|
| 22% | Passives |
| 38% | Detractors |
Salt River Project NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2024 5 | Oct 2024 | 5 |
Nov 2024 8 | Nov 2024 | 8 |
Dec 2024 6 | Dec 2024 | 6 |
Feb 2025 9 | Feb 2025 | 9 |
Mar 2025 7 | Mar 2025 | 7 |
Apr 2025 8 | Apr 2025 | 8 |
May 2025 5 | May 2025 | 5 |
Jun 2025 5 | Jun 2025 | 5 |
Sep 2025 6 | Sep 2025 | 6 |
Oct 2025 8 | Oct 2025 | 8 |
Nov 2025 5 | Nov 2025 | 5 |
Dec 2025 3 | Dec 2025 | 3 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Salt River Project NPS by Gender
Female customers rated Salt River Project's NPS 77 points higher than Male customers.
Male
-40
Salt River Project's NPS was rated -40 by Male customers on Comparably.
20%
Promoters
20%
Passives
60%
Detractors
Female
37
Salt River Project's NPS was rated 37 by Female customers on Comparably.
64%
Promoters
9%
Passives
27%
Detractors
Salt River Project NPS by Ethnicity
Salt River Project's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -16 | Caucasian | -16 |
Hispanic or Latino 34 | Hispanic or Latino | 34 |
African American/Black 34 | African American/Black | 34 |
Salt River Project NPS by Age
Salt River Project's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Salt River Project NPS by Usage
Salt River Project's NPS was rated the highest by customers who have used Salt River Project's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 0 | 2 to 5 Years | 0 |
Over 10 Years -7 | Over 10 Years | -7 |
Salt River Project Customer Reviews
Out of the 6 Salt River Project customer reviews 4 were positive and 2 were constructive. Salt River Project customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Salt River Project Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Salt River Project users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Salt River Project Customer Loyalty Score by Gender
Female customers rated Salt River Project's Customer Loyalty score 29% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Salt River Project.
Male
55%
Yes
Female
84%
Yes
Salt River Project Customer Loyalty Score by Ethnicity
Salt River Project's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Salt River Project.
58
out of 100
Caucasian
100
out of 100
Hispanic or Latino
100
out of 100
African American/Black
Salt River Project Customer Loyalty Score by Age
Salt River Project's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Salt River Project.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
41-45 100% | 41-45 | 100% |
56-60 55% | 56-60 | 55% |
66+ 78% | 66+ | 78% |
Salt River Project Customer Loyalty Score by Usage
Salt River Project's Customer Loyalty score was rated the highest by customers who have used Salt River Project's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Salt River Project Customer Loyalty Score by Industry
Salt River Project's Customer Loyalty score was rated 100% by both Aerospace and Aviation and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Salt River Project Product Quality
3.6/5
Salt River Project has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Salt River Project Product Information
Salt River Project’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Salt River Project's product the highest. Reviewers from the Aerospace and Aviation industry rated Salt River Project the lowest at 1.8.
- Website
- https://www.srpnet.com/
- Company Size
- 5,001-10,000 Employees
Industry
Utilities
Quick Insights into Salt River Project Product Quality
Salt River Project's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers from the Aerospace and Aviation industry.
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Ranked Salt River Project Product Quality the Highest
Ranked Salt River Project Product Quality the Lowest
Salt River Project Product Quality Score by Gender
Female customers rated Salt River Project's Product Quality score 1.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Salt River Project.
Male
3.1/5
Female
4.2/5
Salt River Project Product Quality Score by Ethnicity
Salt River Project's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Salt River Project.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
African American/Black 4.1 | African American/Black | 4.1 |
Salt River Project Product Quality Score by Age
Salt River Project's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Salt River Project.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
41-45 4.1 | 41-45 | 4.1 |
56-60 2.6 | 56-60 | 2.6 |
66+ 3.5 | 66+ | 3.5 |
Salt River Project Product Quality Score by Usage
Salt River Project's Product Quality score was rated the highest by customers who have used Salt River Project's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Salt River Project Product Quality Score by Industry
Salt River Project's Product Quality score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Salt River Project Pricing
Salt River Project ROI & Value For Money
3.2/5
Salt River Project has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Salt River Project's overall ROI score rated by its users and customers.
Salt River Project Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from Salt River Project.
Quick Insights into Salt River Project ROI
Salt River Project's ROI score was rated highest by customers ages 18-25, and rated lowest by customers ages 56-60.
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Ranked Salt River Project ROI the Highest
Ranked Salt River Project ROI the Lowest
Salt River Project ROI Score by Gender
Female customers rated Salt River Project's ROI score 1.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Salt River Project.
Male
2.4/5
Female
3.9/5
Salt River Project ROI Score by Ethnicity
Salt River Project's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Salt River Project.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Hispanic or Latino 4.3 | Hispanic or Latino | 4.3 |
African American/Black 3.1 | African American/Black | 3.1 |
Salt River Project ROI Score by Age
Salt River Project's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Salt River Project.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
41-45 4.3 | 41-45 | 4.3 |
56-60 2.1 | 56-60 | 2.1 |
66+ 2.7 | 66+ | 2.7 |
Salt River Project ROI Score by Usage
Salt River Project's ROI score was rated the highest by customers who have used Salt River Project's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Salt River Project ROI Score by Industry
Salt River Project's ROI score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
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Salt River Project Customer Satisfaction (CSAT)
Salt River Project Customer Satisfaction (CSAT) Score
65 / 100
Salt River Project has an overall Customer Satisfaction score of 65 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
29%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
5%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Salt River Project Customer Satisfaction
Salt River Project's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 56-60.
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Ranked Salt River Project Customer Satisfaction the Highest
Ranked Salt River Project Customer Satisfaction the Lowest
Salt River Project Customer Satisfaction Score by Gender
Female customers rated Salt River Project's Customer Satisfaction score 48 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Salt River Project.
34 / 100
MaleVery Satisfied | 23% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 11% | |
Very Dissatisfied | 22% |
82 / 100
FemaleVery Satisfied | 64% | |
|---|---|---|
Satisfied | 18% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 0% | |
Very Dissatisfied | 9% |
Salt River Project Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Salt River Project's Customer Satisfaction (CSAT) score was rated 46% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Salt River Project.
46 / 100
Very Satisfied
31%
Satisfied
15%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
8%
Very Dissatisfied
23%
CSAT according to Hispanic or Latino
Salt River Project's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Salt River Project.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Salt River Project's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
Salt River Project Customer Satisfaction Score by Age
Salt River Project's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Salt River Project.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 41-45 | 100% | |||||||||||||||
| 56-60 | 25% | |||||||||||||||
| 66+ | 50% |
Salt River Project Customer Satisfaction Score by Usage
Salt River Project's Customer Satisfaction score was rated 58 points by customers who have used Salt River Project's products/services for Over 10 Years.
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Salt River Project Customer Satisfaction Score by Industry
Salt River Project's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Salt River Project Customer Satisfaction Score by Industry",
"text": "Salt River Project's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Salt River Project's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Salt River Project's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
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}
]
}Salt River Project Customer Service
3.6/5
Salt River Project has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Salt River Project's overall Customer Service score rated by its users and customers.
About Salt River Project's Customer Service
Address
1500 N Mill Ave, Phoenix, AZ 85281
Website
https://www.srpnet.com/
Phone Number
+1 (602) 236-8888
Quick Insights into Salt River Project Customer Service
Salt River Project's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers from the Aerospace and Aviation industry.
Sign Up to unlock insights into how customers have ranked Salt River Project's Customer Service score.
Ranked Salt River Project Customer Service the Highest
Ranked Salt River Project Customer Service the Lowest
Salt River Project Customer Service Score by Gender
Female customers rated Salt River Project's Customer Service score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Salt River Project.
Male
3.1/5
Female
3.9/5
Salt River Project Customer Service Score by Ethnicity
Salt River Project's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Salt River Project.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
African American/Black 4.3 | African American/Black | 4.3 |
Salt River Project Customer Service Score by Age
Salt River Project's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Salt River Project.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
41-45 4.1 | 41-45 | 4.1 |
56-60 2.1 | 56-60 | 2.1 |
66+ 3.6 | 66+ | 3.6 |
Salt River Project Customer Service Score by Usage
Salt River Project's Customer Service score was rated the highest by customers who have used Salt River Project's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Salt River Project Customer Service Score by Industry
Salt River Project's Customer Service score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Salt River Project as an Employer
3.9/5
Salt River Project has a 3.9/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Salt River Project scored a 2 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Salt River Project would recommend the brand to a friend. ENPS measures how likely Salt River Project employees would recommend working at Salt River Project to a friend.
Net Promoter Score
2
NPS Score
| 40% | Promoters |
|---|---|
| 22% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 55% | Promoters |
|---|---|
| 24% | Passive |
| 21% | Detractors |
