-50
NPS
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SAM Labs
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About SAM Labs' Brand
SAM Labs provides everything you need to deliver the most engaging STEAM and Coding learning experience in your classroom.
Brand at a Glance
100%
Customer Loyalty
2.7/5
Product Quality
2/5
Pricing
2.2/5
Customer Service
SAM Labs NPS
SAM Labs's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether SAM Labs's customers would recommend using the product based on a scale of -100 to 100.
SAM Labs Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
SAM Labs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 0 | Aug 2021 | 0 |
Dec 2021 -50 | Dec 2021 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SAM Labs Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of SAM Labs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SAM Labs Product Quality
2.7/5
SAM Labs has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock SAM Labs' overall Product Quality score rated by its users and customers.
SAM Labs Product Information
SAM Labs’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.samlabs.com
- Company Size
- 11-50 Employees
Industry
Tech
Education
SAM Labs Pricing
SAM Labs ROI & Value For Money
2/5
SAM Labs has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock SAM Labs' overall ROI score rated by its users and customers.
SAM Labs Customer Satisfaction (CSAT)
SAM Labs Customer Satisfaction (CSAT) Score
50 / 100
SAM Labs has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SAM Labs Customer Service
2.2/5
SAM Labs has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock SAM Labs' overall Customer Service score rated by its users and customers.
About SAM Labs's Customer Service
Address
145 City Road, Hoxton, EC1V 1AZ United Kingdom
Website
http://www.samlabs.com
Phone Number
020 8089 3715
Consumer vs. Employees
SAM Labs scored a -50 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of SAM Labs would recommend the brand to a friend. ENPS measures how likely SAM Labs employees would recommend working at SAM Labs to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
