9
NPS
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Sampath Bank
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About Sampath Bank's Brand
Provider of banking services. The Company is engaged in providing personal banking, corporate banking and electronic banking products & services.
Brand at a Glance
74%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
2.9/5
Customer Service
Sampath Bank NPS
Sampath Bank's Net Promoter Score (NPS) is a 9 with 53% Promoters, 3% Passives, and 44% Detractors. Net Promoter Score tracks whether Sampath Bank's customers would recommend using the product based on a scale of -100 to 100.
Sampath Bank Overall NPS
| 53% | Promoters |
|---|---|
| 3% | Passives |
| 44% | Detractors |
Sampath Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 18 | Jan 2024 | 18 |
Feb 2024 26 | Feb 2024 | 26 |
Mar 2024 22 | Mar 2024 | 22 |
May 2024 19 | May 2024 | 19 |
Jun 2024 25 | Jun 2024 | 25 |
Jul 2024 21 | Jul 2024 | 21 |
Oct 2024 17 | Oct 2024 | 17 |
Jan 2025 19 | Jan 2025 | 19 |
Mar 2025 17 | Mar 2025 | 17 |
Jul 2025 9 | Jul 2025 | 9 |
Aug 2025 11 | Aug 2025 | 11 |
Dec 2025 9 | Dec 2025 | 9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sampath Bank NPS by Gender
Male customers rated Sampath Bank's NPS 95 points higher than Female customers.
Male
67
Sampath Bank's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
-28
Sampath Bank's NPS was rated -28 by Female customers on Comparably.
36%
Promoters
0%
Passives
64%
Detractors
Sampath Bank NPS by Ethnicity
Sampath Bank's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander -50 | Asian or Pacific Islander | -50 |
Other 100 | Other | 100 |
Sampath Bank NPS by Age
Sampath Bank's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sampath Bank NPS by Usage
Sampath Bank's NPS was rated the highest by customers who have used Sampath Bank's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -40 | 5 to 10 Years | -40 |
Over 10 Years -34 | Over 10 Years | -34 |
Sampath Bank Customer Reviews
Out of the 4 Sampath Bank customer reviews 3 were positive and 1 was constructive. Sampath Bank customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Sampath Bank Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Sampath Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Sampath Bank Customer Loyalty Score by Gender
Male customers rated Sampath Bank's Customer Loyalty score 25% higher than Female customers.
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Male
100%
Yes
Female
75%
Yes
Sampath Bank Customer Loyalty Score by Ethnicity
Sampath Bank's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Sampath Bank.
73
out of 100
Asian or Pacific Islander
100
out of 100
Other
Sampath Bank Customer Loyalty Score by Age
Sampath Bank's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
26-30 78% | 26-30 | 78% |
Sampath Bank Customer Loyalty Score by Usage
Sampath Bank's Customer Loyalty score was rated the highest by customers who have used Sampath Bank's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Sampath Bank Product Quality
3.2/5
Sampath Bank has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Sampath Bank Product Information
Sampath Bank’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- www.sampath.lk
- Company Size
- 1,001-5,000 Employees
Quick Insights into Sampath Bank Product Quality
Sampath Bank's Product Quality score was rated highest by Other customers, and rated lowest by customers who have used Sampath Bank's products/services for Over 10 Years.
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Ranked Sampath Bank Product Quality the Highest
Ranked Sampath Bank Product Quality the Lowest
Sampath Bank Product Quality Score by Gender
Male customers rated Sampath Bank's Product Quality score 1.3 stars higher than Female customers.
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Male
4.1/5
Female
2.8/5
Sampath Bank Product Quality Score by Ethnicity
Sampath Bank's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Sampath Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 2.3 | Asian or Pacific Islander | 2.3 |
Other 5 | Other | 5 |
Sampath Bank Product Quality Score by Age
Sampath Bank's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Sampath Bank.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 4.1 | 26-30 | 4.1 |
Sampath Bank Product Quality Score by Usage
Sampath Bank's Product Quality score was rated the highest by customers who have used Sampath Bank's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Sampath Bank Pricing
Sampath Bank ROI & Value For Money
3/5
Sampath Bank has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Quick Insights into Sampath Bank ROI
Sampath Bank's ROI score was rated highest by customers ages 26-30, and rated lowest by customers who have used Sampath Bank's products/services for Over 10 Years.
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Ranked Sampath Bank ROI the Highest
Ranked Sampath Bank ROI the Lowest
Sampath Bank ROI Score by Gender
Male customers rated Sampath Bank's ROI score 0.8 stars higher than Female customers.
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Male
3.5/5
Female
2.7/5
Sampath Bank ROI Score by Ethnicity
Sampath Bank's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Sampath Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 2.4 | Asian or Pacific Islander | 2.4 |
Other 4 | Other | 4 |
Sampath Bank ROI Score by Age
Sampath Bank's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Sampath Bank.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 4.2 | 26-30 | 4.2 |
Sampath Bank ROI Score by Usage
Sampath Bank's ROI score was rated the highest by customers who have used Sampath Bank's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Sampath Bank Customer Satisfaction (CSAT)
Sampath Bank Customer Satisfaction (CSAT) Score
71 / 100
Sampath Bank has an overall Customer Satisfaction score of 71 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
47%
Satisfied
24%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
5%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sampath Bank Customer Satisfaction
Sampath Bank's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers who have used Sampath Bank's products/services for Over 10 Years.
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Ranked Sampath Bank Customer Satisfaction the Highest
Ranked Sampath Bank Customer Satisfaction the Lowest
Sampath Bank Customer Satisfaction Score by Gender
Sampath Bank's Customer Satisfaction score was rated 67 by both Female and Male customers on Comparably.
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67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
67 / 100
FemaleVery Satisfied | 23% | |
|---|---|---|
Satisfied | 44% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 22% | |
Very Dissatisfied | 11% |
Sampath Bank Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Sampath Bank's Customer Satisfaction (CSAT) score was rated 51% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Sampath Bank.
51 / 100
Very Satisfied
13%
Satisfied
38%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
23%
Very Dissatisfied
13%
CSAT according to Other
Sampath Bank's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Sampath Bank.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Sampath Bank Customer Satisfaction Score by Age
Sampath Bank's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Sampath Bank.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% | |||||||||||||||
| 26-30 | 100% |
Sampath Bank Customer Satisfaction Score by Usage
Sampath Bank's Customer Satisfaction score was rated the highest by customers who have used Sampath Bank's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Sampath Bank Customer Service
2.9/5
Sampath Bank has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Sampath Bank's Customer Service
Address
No 110, Sir James Peiris Mawatha, Colombo, 200
Website
www.sampath.lk
Phone Number
7
Quick Insights into Sampath Bank Customer Service
Sampath Bank's Customer Service score was rated highest by Other customers, and rated lowest by customers who have used Sampath Bank's products/services for Over 10 Years.
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Ranked Sampath Bank Customer Service the Highest
Ranked Sampath Bank Customer Service the Lowest
Sampath Bank Customer Service Score by Gender
Male customers rated Sampath Bank's Customer Service score 2 stars higher than Female customers.
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Male
4.3/5
Female
2.3/5
Sampath Bank Customer Service Score by Ethnicity
Sampath Bank's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Sampath Bank.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 1.8 | Asian or Pacific Islander | 1.8 |
Other 5 | Other | 5 |
Sampath Bank Customer Service Score by Age
Sampath Bank's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Sampath Bank.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.8 | 18-25 | 2.8 |
26-30 4.1 | 26-30 | 4.1 |
Sampath Bank Customer Service Score by Usage
Sampath Bank's Customer Service score was rated the highest by customers who have used Sampath Bank's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Sampath Bank as an Employer
Consumer vs. Employees
Sampath Bank scored a 9 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of Sampath Bank would recommend the brand to a friend. ENPS measures how likely Sampath Bank employees would recommend working at Sampath Bank to a friend.
Net Promoter Score
9
NPS Score
| 53% | Promoters |
|---|---|
| 3% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 55% | Promoters |
|---|---|
| 9% | Passive |
| 36% | Detractors |
