31
NPS
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Samsung C&T Corporation
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About Samsung C&T Corporation's Brand
Samsung C&T Corporation was founded in 1938 as a parent company of Samsung Group.
Brand at a Glance
86%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
Samsung C&T Corporation NPS
Samsung C&T Corporation's Net Promoter Score (NPS) is a 31 with 50% Promoters, 31% Passives, and 19% Detractors. Net Promoter Score tracks whether Samsung C&T Corporation's customers would recommend using the product based on a scale of -100 to 100.
Samsung C&T Corporation Overall NPS
| 50% | Promoters |
|---|---|
| 31% | Passives |
| 19% | Detractors |
Samsung C&T Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Mar 2021 33 | Mar 2021 | 33 |
Sep 2021 -20 | Sep 2021 | -20 |
Feb 2022 15 | Feb 2022 | 15 |
May 2022 25 | May 2022 | 25 |
Jul 2022 22 | Jul 2022 | 22 |
Nov 2022 30 | Nov 2022 | 30 |
Dec 2022 25 | Dec 2022 | 25 |
Oct 2023 23 | Oct 2023 | 23 |
May 2024 33 | May 2024 | 33 |
Nov 2024 32 | Nov 2024 | 32 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Samsung C&T Corporation NPS by Gender
Male customers rated Samsung C&T Corporation's NPS 17 points higher than Female customers.
Male
67
Samsung C&T Corporation's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
50
Samsung C&T Corporation's NPS was rated 50 by Female customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Samsung C&T Corporation NPS by Ethnicity
Samsung C&T Corporation's NPS was rated 67 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 67 | Asian or Pacific Islander | 67 |
Samsung C&T Corporation NPS by Age
Samsung C&T Corporation's NPS was rated 100 points by customers ages 18-25 on Comparably.
Samsung C&T Corporation Customer Reviews
Out of the 2 Samsung C&T Corporation customer reviews 2 were positive and 0 were constructive. Samsung C&T Corporation customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Samsung C&T Corporation Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of Samsung C&T Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Samsung C&T Corporation Customer Loyalty Score by Gender
Male customers rated Samsung C&T Corporation's Customer Loyalty score 22% higher than Female customers.
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Male
100%
Yes
Female
78%
Yes
Samsung C&T Corporation Customer Loyalty Score by Ethnicity
Samsung C&T Corporation's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
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100
out of 100
Asian or Pacific Islander
Samsung C&T Corporation Customer Loyalty Score by Age
Samsung C&T Corporation's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
Samsung C&T Corporation Product Quality
4/5
Samsung C&T Corporation has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Samsung C&T Corporation Product Information
Samsung C&T Corporation’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Quick Insights into Samsung C&T Corporation Product Quality
Samsung C&T Corporation's Product Quality score was rated highest by customers ages 18-25, and rated lowest by Female customers.
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Ranked Samsung C&T Corporation Product Quality the Highest
Ranked Samsung C&T Corporation Product Quality the Lowest
Samsung C&T Corporation Product Quality Score by Gender
Male customers rated Samsung C&T Corporation's Product Quality score 0.5 stars higher than Female customers.
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Male
4.6/5
Female
4.1/5
Samsung C&T Corporation Product Quality Score by Ethnicity
Samsung C&T Corporation's Product Quality score was rated 4.6 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Samsung C&T Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Samsung C&T Corporation Product Quality Score by Age
Samsung C&T Corporation's Product Quality score was rated 4.7 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Samsung C&T Corporation.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.7 | 18-25 | 4.7 |
Samsung C&T Corporation Pricing
Samsung C&T Corporation ROI & Value For Money
3.8/5
Samsung C&T Corporation has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into Samsung C&T Corporation ROI
Samsung C&T Corporation's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Samsung C&T Corporation ROI the Highest
Ranked Samsung C&T Corporation ROI the Lowest
Samsung C&T Corporation ROI Score by Gender
Male customers rated Samsung C&T Corporation's ROI score 1.2 stars higher than Female customers.
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Male
4.6/5
Female
3.4/5
Samsung C&T Corporation ROI Score by Ethnicity
Samsung C&T Corporation's ROI score was rated 4 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Samsung C&T Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Samsung C&T Corporation ROI Score by Age
Samsung C&T Corporation's ROI score was rated 4.1 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Samsung C&T Corporation.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
Samsung C&T Corporation Customer Satisfaction (CSAT)
Samsung C&T Corporation Customer Satisfaction (CSAT) Score
100 / 100
Samsung C&T Corporation has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
57%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Samsung C&T Corporation Customer Satisfaction
Samsung C&T Corporation's Customer Satisfaction score was rated highest by customers ages 18-25.
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Ranked Samsung C&T Corporation Customer Satisfaction the Highest
Samsung C&T Corporation Customer Satisfaction Score by Gender
Samsung C&T Corporation's Customer Satisfaction score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Samsung C&T Corporation.
100 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Samsung C&T Corporation Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Samsung C&T Corporation's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Samsung C&T Corporation.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Samsung C&T Corporation Customer Satisfaction Score by Age
Samsung C&T Corporation's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Samsung C&T Corporation.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Samsung C&T Corporation Customer Service
3.9/5
Samsung C&T Corporation has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Samsung C&T Corporation's Customer Service
Website
http://www.samsungcnt.com/en/cnt/index.do
Phone Number
82221455878
Quick Insights into Samsung C&T Corporation Customer Service
Samsung C&T Corporation's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Samsung C&T Corporation Customer Service the Highest
Ranked Samsung C&T Corporation Customer Service the Lowest
Samsung C&T Corporation Customer Service Score by Gender
Male customers rated Samsung C&T Corporation's Customer Service score 1.3 stars higher than Female customers.
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Male
5/5
Female
3.7/5
Samsung C&T Corporation Customer Service Score by Ethnicity
Samsung C&T Corporation's Customer Service score was rated 4.6 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Samsung C&T Corporation.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Samsung C&T Corporation Customer Service Score by Age
Samsung C&T Corporation's Customer Service score was rated 4.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Samsung C&T Corporation.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
Samsung C&T Corporation as an Employer
4.6/5
Samsung C&T Corporation has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
CEO of Samsung C&T Corporation
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Samsung C&T Corporation scored a 31 for Net Promoter Score and a 32 for Employee Net Promoter Score. NPS gauges how likely a customer of Samsung C&T Corporation would recommend the brand to a friend. ENPS measures how likely Samsung C&T Corporation employees would recommend working at Samsung C&T Corporation to a friend.
Net Promoter Score
31
NPS Score
| 50% | Promoters |
|---|---|
| 31% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
32
eNPS Score
| 51% | Promoters |
|---|---|
| 30% | Passive |
| 19% | Detractors |
