38
NPS
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SamYang Foods Company
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About SamYang Foods Company's Brand
Manufacturer of food products. The company's instant noodles and flavors uses natural ingredients with high quality enabling its customers by providing food with differentiated taste along with excellent food and traditional Korean flavors.
Brand at a Glance
84%
Customer Loyalty
4.3/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
SamYang Foods Company NPS
SamYang Foods Company's Net Promoter Score (NPS) is a 38 with 62% Promoters, 14% Passives, and 24% Detractors. Net Promoter Score tracks whether SamYang Foods Company's customers would recommend using the product based on a scale of -100 to 100.
SamYang Foods Company Overall NPS
| 62% | Promoters |
|---|---|
| 14% | Passives |
| 24% | Detractors |
SamYang Foods Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 70 | Nov 2022 | 70 |
Dec 2022 72 | Dec 2022 | 72 |
Jan 2023 59 | Jan 2023 | 59 |
Feb 2023 46 | Feb 2023 | 46 |
Apr 2023 50 | Apr 2023 | 50 |
Oct 2023 46 | Oct 2023 | 46 |
Nov 2023 37 | Nov 2023 | 37 |
Dec 2023 28 | Dec 2023 | 28 |
Feb 2024 34 | Feb 2024 | 34 |
Mar 2024 37 | Mar 2024 | 37 |
Sep 2024 40 | Sep 2024 | 40 |
May 2025 37 | May 2025 | 37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SamYang Foods Company NPS by Gender
SamYang Foods Company's NPS was rated 57 by Female customers on Comparably.
Female
57
SamYang Foods Company's NPS was rated 57 by Female customers on Comparably.
71%
Promoters
15%
Passives
14%
Detractors
Male
N/A
SamYang Foods Company's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
SamYang Foods Company NPS by Ethnicity
SamYang Foods Company's NPS was rated 61 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 61 | Asian or Pacific Islander | 61 |
SamYang Foods Company NPS by Age
SamYang Foods Company's NPS was rated 57 points by customers ages 18-25 on Comparably.
SamYang Foods Company NPS by Usage
SamYang Foods Company's NPS was rated the highest by customers who have used SamYang Foods Company's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 34 | 2 to 5 Years | 34 |
5 to 10 Years 75 | 5 to 10 Years | 75 |
SamYang Foods Company Customer Reviews
Out of the 3 SamYang Foods Company customer reviews 3 were positive and 0 were constructive. SamYang Foods Company customer reviews reflect that all customers have a favorable experience using the products/services of the company.
SamYang Foods Company Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of SamYang Foods Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SamYang Foods Company Customer Loyalty Score by Gender
SamYang Foods Company's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
SamYang Foods Company Customer Loyalty Score by Ethnicity
SamYang Foods Company's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of SamYang Foods Company.
100
out of 100
Asian or Pacific Islander
SamYang Foods Company Customer Loyalty Score by Age
SamYang Foods Company's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of SamYang Foods Company.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
SamYang Foods Company Customer Loyalty Score by Usage
SamYang Foods Company's Customer Loyalty score was rated 100% by customers who have used SamYang Foods Company's products/services for 2 to 5 Years, and by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
SamYang Foods Company Customer Loyalty Score by Industry
SamYang Foods Company's Customer Loyalty score was rated 100% by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
SamYang Foods Company Product Quality
4.3/5
SamYang Foods Company has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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SamYang Foods Company Product Information
SamYang Foods Company’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Education industry rated SamYang Foods Company's product the highest.
- Website
- www.samyangfood.co.kr
- Company Size
- 1,001-5,000 Employees
Quick Insights into SamYang Foods Company Product Quality
SamYang Foods Company's Product Quality score was rated highest by customers who have used SamYang Foods Company's products/services for 2 to 5 Years, and rated lowest by customers who have used SamYang Foods Company's products/services for 5 to 10 Years.
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Ranked SamYang Foods Company Product Quality the Highest
Ranked SamYang Foods Company Product Quality the Lowest
SamYang Foods Company Product Quality Score by Gender
SamYang Foods Company's Product Quality score was rated 4.8 by Female customers on Comparably.
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Female
4.8/5
Male
N/A
SamYang Foods Company Product Quality Score by Ethnicity
SamYang Foods Company's Product Quality score was rated 4.9 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of SamYang Foods Company.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.9 | Asian or Pacific Islander | 4.9 |
SamYang Foods Company Product Quality Score by Age
SamYang Foods Company's Product Quality score was rated 4.8 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of SamYang Foods Company.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.8 | 18-25 | 4.8 |
SamYang Foods Company Product Quality Score by Usage
SamYang Foods Company's Product Quality score was rated the highest by customers who have used SamYang Foods Company's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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SamYang Foods Company Product Quality Score by Industry
SamYang Foods Company's Product Quality score was rated 5 stars by Education industry customers.
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SamYang Foods Company Pricing
SamYang Foods Company ROI & Value For Money
3.8/5
SamYang Foods Company has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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SamYang Foods Company Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry.
Quick Insights into SamYang Foods Company ROI
SamYang Foods Company's ROI score was rated highest by customers who have used SamYang Foods Company's products/services for 5 to 10 Years, and rated lowest by customers who have used SamYang Foods Company's products/services for 2 to 5 Years.
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Ranked SamYang Foods Company ROI the Highest
Ranked SamYang Foods Company ROI the Lowest
SamYang Foods Company ROI Score by Gender
SamYang Foods Company's ROI score was rated 4.3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of SamYang Foods Company.
Female
4.3/5
Male
N/A
SamYang Foods Company ROI Score by Ethnicity
SamYang Foods Company's ROI score was rated 4.4 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of SamYang Foods Company.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
SamYang Foods Company ROI Score by Age
SamYang Foods Company's ROI score was rated 4.3 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of SamYang Foods Company.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
SamYang Foods Company ROI Score by Usage
SamYang Foods Company's ROI score was rated the highest by customers who have used SamYang Foods Company's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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SamYang Foods Company ROI Score by Industry
SamYang Foods Company's ROI score was rated 4 stars by Education industry customers.
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SamYang Foods Company Customer Satisfaction (CSAT)
SamYang Foods Company Customer Satisfaction (CSAT) Score
87 / 100
SamYang Foods Company has an overall Customer Satisfaction score of 87 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
27%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into SamYang Foods Company Customer Satisfaction
SamYang Foods Company's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers who have used SamYang Foods Company's products/services for 5 to 10 Years.
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Ranked SamYang Foods Company Customer Satisfaction the Highest
Ranked SamYang Foods Company Customer Satisfaction the Lowest
SamYang Foods Company Customer Satisfaction Score by Gender
SamYang Foods Company's Customer Satisfaction score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of SamYang Foods Company.
100 / 100
FemaleVery Satisfied | 57% | |
|---|---|---|
Satisfied | 43% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
SamYang Foods Company Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
SamYang Foods Company's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of SamYang Foods Company.
100 / 100
Very Satisfied
63%
Satisfied
37%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
SamYang Foods Company Customer Satisfaction Score by Age
SamYang Foods Company's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of SamYang Foods Company.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
SamYang Foods Company Customer Satisfaction Score by Usage
SamYang Foods Company's Customer Satisfaction score was rated 100 points by customers who have used SamYang Foods Company's products/services for 2 to 5 Years, and by customers with 5 to 10 Years of usage.
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SamYang Foods Company Customer Satisfaction Score by Industry
SamYang Foods Company's Customer Satisfaction score was rated 100 points by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Education",
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"score": 100,
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"csatScore": 100,
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}SamYang Foods Company Customer Service
3.9/5
SamYang Foods Company has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About SamYang Foods Company's Customer Service
Address
104, 3 Opaesan-ro, Hawolgok-dong, Seoul, 136-754
Website
www.samyangfood.co.kr
Phone Number
7
Quick Insights into SamYang Foods Company Customer Service
SamYang Foods Company's Customer Service score was rated highest by customers who have used SamYang Foods Company's products/services for 5 to 10 Years, and rated lowest by customers who have used SamYang Foods Company's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked SamYang Foods Company's Customer Service score.
Ranked SamYang Foods Company Customer Service the Highest
Ranked SamYang Foods Company Customer Service the Lowest
SamYang Foods Company Customer Service Score by Gender
SamYang Foods Company's Customer Service score was rated 4.4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of SamYang Foods Company.
Female
4.4/5
Male
N/A
SamYang Foods Company Customer Service Score by Ethnicity
SamYang Foods Company's Customer Service score was rated 4.5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of SamYang Foods Company.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
SamYang Foods Company Customer Service Score by Age
SamYang Foods Company's Customer Service score was rated 4.4 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of SamYang Foods Company.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
SamYang Foods Company Customer Service Score by Usage
SamYang Foods Company's Customer Service score was rated the highest by customers who have used SamYang Foods Company's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
SamYang Foods Company Customer Service Score by Industry
SamYang Foods Company's Customer Service score was rated 4.5 stars by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
